Consumer news

A woman looking very happy and excited. She’s making a fist with one hand as a sign of celebration or success

ECC proud of 2024 results: more consumers helped, greater impact

13 March 2025 - The ECC helped a record number of consumers in 2024, making a significant impact in the process. The team of ...
A confident woman smiling warmly, giving a thumbs-up with her right hand, showing approval or encouragement.

Court of Justice: no gender information required to purchase a train ticket

4 March 2025 - The Court of Justice has ruled that companies are not always allowed to enquire about customers' gender identity. Collecting data ...
A confident woman smiling warmly with arms crossed

Court of Justice: supplier may be liable for defective products

11 February 2025 - The company that makes a product, the manufacturer or producer, is responsible for it. In some cases, a supplier who ...
A serious older woman, holding a smartphone in one hand, and looking over the top of her glasses directly at the camera with a questioning expression

Don't fall for fake offers: check the online shop before you order

13 January 2025 - You've probably seen bargain deals like this before: a laptop for only €39 or AirPods with 70% off. But are ...
A young man stares wide-eyed and surprised at his smartphone. He is gripping his smartphone with both hands

Misleading tests for €0.99

5 December 2024 - The ECC receives many complaints from consumers who unintentionally sign up for subscriptions after paying for a trial subscription to ...