Consumer news

A smiling woman in a blazer holds a laptop showing the message EINDHOVEN LOVES YOU and gives a thumbs-up

Free legal advice from ECC experts at Eindhoven Central Station

14 April 2025 - Do you have a problem with a purchase from abroad and the seller won’t help? Or do you want to ...
A woman wearing glasses, with one arm raised high in a victorious or celebratory gesture. Her eyes are closed and her mouth is open, expressing excitement or joy

Flight cancellations by Green Airlines: German Airways finally reimburses affected travellers after drawn-out legal battle

28 March 2025 - In the summer of 2021, Green Airlines cancelled a large number of flights. Not only did this ruin travellers' holiday ...
A young man smiling and pointing with his right hand to two boarding passes that he is holding in his left hand, suggesting excitement or readiness for travel

Court of Justice: a boarding pass proves a flight reservation

24 March 2025 - Can a passenger claim compensation from an airline if their flight was part of a package trip and was paid ...
A happy woman taking a selfie, surrounded by social media reactions like likes and hearts. She’s smiling and showing a peace sign.

New campaign against misleading advertising: spot the pufferfish!

17 March 2025 - Misleading online ads continue to be a problem. The Dutch Advertising Code Foundation (Stichting Reclame Code, or SRC) is now ...
A woman looking very happy and excited. She’s making a fist with one hand as a sign of celebration or success

ECC proud of 2024 results: more consumers helped, greater impact

13 March 2025 - The ECC helped a record number of consumers in 2024, making a significant impact in the process. The team of ...