Consumer news

A serious older woman, holding a smartphone in one hand, and looking over the top of her glasses directly at the camera with a questioning expression

Don't fall for fake offers: check the online shop before you order

13 January 2025 - You've probably seen bargain deals like this before: a laptop for only €39 or AirPods with 70% off. But are ...
A young man stares wide-eyed and surprised at his smartphone. He is gripping his smartphone with both hands

Misleading tests for €0.99

5 December 2024 - The ECC receives many complaints from consumers who unintentionally sign up for subscriptions after paying for a trial subscription to ...
A surprised man with a full beard and tousled hair looks directly at the camera. He is holding black-rimmed round glasses up to his face with both hands

Scam notice: fraudsters posing as ECC-Net employees

2 December 2024 - Scammers are pretending to be employees of the European Consumer Centre (ECC) or the Network of European Consumer Centres (ECC-Net) ...
A young woman with hair curlers in her hair, wearing cat-eye sunglasses and hoop earrings. She is holding a smartphone with both hands

ECC warns consumers: don’t be fooled by tempting deals

31 October 2024 - The European Consumer Centre (ECC) warns consumers to stay alert when shopping online ahead of the holiday season. Especially around ...
A confused young man with curly hair, and beard, scratches his head with his right hand and looks slightly to the right with a puzzled expression

Price discounts in ads: lowest price in last 30 days

29 October 2024 - Stores must calculate discounts in advertisements based on the lowest price in the last 30 days. This was confirmed by ...