The European Consumer Centre

  • offers legal information and advice on buying from a different EU nation;
  • act as a mediator when you have a dispute with a seller from a different EU nation and cannot resolve the matter yourself.

Our services are free!

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Consumer news

Consument neemt telefonisch contact op met klantenservice
New tariff rules customer service
As from 1 July 2017 calling a service number may not exceed the costs of a normal calling rate. Consumers are better pro...
Announcement of cancelled flight responsibility airline
Announcement of cancelled flight responsibility airline
An airline must prove that a passenger was informed about the cancellation of his flight at least two weeks prior to thi...
ECC helps a record number of consumers in 2016
More and more people know how to find their way to the European Consumer Centre (ECC). In 2016 the ECC helped out a reco...
Online dating? Usually it is not for free!
Lately the European Consumer Centre (ECC) receives a lot of complaints about dating websites. Usually free dating websit...