European Consumer Centre

Do you have problems with an entrepreneur from another EU country, Norway or Iceland? The European Consumer Centre has been helping consumers solving complaints successfully for 15 years. Success rate 78%. Our legal assistance is free of charge.

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Consumer news

Dutch Consumer Authority forces web shop vidaXL to improved customer accessibility
Dutch Consumer Authority forces vidaXL to improve customer accessibility
The Dutch Authority Consumer & Market (ACM) has addressed web shop vidaXL regarding the poor accessibility of its customer service. ACM received multiple complaints from consumers notifying about this problem.
Renting a car abroad? The ECC give you tips in the Max Vakantieman!
ECC in Max Vakantieman - Dutch TV show
Planning to rent a car abroad? Make sure you read the small print! The ECC provides tips in 'Max Vakantieman' a Dutch tv show! Now you know exactly what to keep in mind when booking online or offline, handling insurance, and picking up and...
ECC Nederland lanceert nieuwe website, ECC Nederland
ECC Netherlands launches new website
We are excited to announce the launch of the new website of the European Consumer Centre. Our goal with this new design is to create a user-friendly browsing experience. It has not only a fresh appearance, but also offers new tools and...
Wow Air vraagt faillissement aan, ECC Nederland
Wow Air applies for bankruptcy
UPDATE | The appointed administrator in the bankruptcy of Wow Air is mr. Sveinn Andri Sveinsson. You can file your claim by post mail before the deadline of August 3, 2019.