European Consumer Centre

Do you have problems with an entrepreneur from another EU country, Norway, Iceland or the UK? The European Consumer Centre has been helping consumers solving complaints successfully for 15 years. Success rate 78%. Our legal assistance is free of charge.

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Coronavirus and travelling: FAQs, tips and legal advice. 

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Consumer news

Corona Voucher: This is what you should know! ECC Netherlands
Corona Voucher: this is what you should know!
If you have booked a package holiday with a SGR guarantee and your trip has been canceled due to the corona virus, you will be offered a voucher. This voucher allows you to rebook the canceled trip at a later time. Do you have to accept the...
ECC Netherlands and ODR contact point not available by phone, coronavirus, COVID-19
ECC Netherlands and ODR contact point not available by phone
The measures announced by the Dutch government to gain control of the coronavirus (COVID-19), also has implications for the way we do our work. For now, it is not possible to ask questions by phone, but do not worry, all other incoming...
Coronavirus and cancelled events: this is what you need to know! ECC Netherlands
Coronavirus and cancelled events: this is what you need to know!
Do you have tickets for an event cancelled due to the coronavirus, such as a concert, Eurovision Song Contest, Grand Prix or festival? Then you are entitled to a refund of the amount you paid for the ticket.
Coronavirus and stranded abroad: this is what you need to know! ECC Netherlands
Coronavirus and stranded abroad: this is what you need to know!
Are you stranded in a foreign country and are you stuck because of the enormous impact of the coronavirus? Then you can appeal to Special Assistance Abroad! The government and travel industry are joining forces to bring stranded Dutch...