European Consumer Centre

Do you have problems with an entrepreneur from another EU country, Norway or Iceland? The European Consumer Centre has been helping consumers solving complaints successfully for 15 years. Success rate 78%. Our legal assistance is free of charge.

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Consumer news

ECC Nederland lanceert nieuwe website, ECC Nederland
ECC Netherlands launches new website
We are excited to announce the launch of the new website of the European Consumer Centre. Our goal with this new design is to create a user-friendly browsing experience. It has not only a fresh appearance, but also offers new tools and...
Wow Air vraagt faillissement aan, ECC Nederland
Wow Air applies for bankruptcy
UPDATE | The appointed administrator in the bankruptcy of Wow Air is mr. Sveinn Andri Sveinsson. You can file your claim by post mail before the deadline of August 3, 2019.
Unsolicited shipments of Horsepowerplus, ECC Netherlands
Unsolicited shipments of Horsepowerplus
The ECC is receiving questions and complaints regarding unsolicited shipments of the performance enhancement product Horsepowerplus, originating from Aliaz Cooperation in Estonia. Consumers indicate that they received parcels with invoices...
Brexit: what does it mean to consumers? ECC Netherlands
Brexit: what does it mean to consumers?
UDPATE | In the past few weeks there has been lots of uncertainty regarding the Brexit. This ongoing uncertainty influenced our services as it was not possible to mediate in complaints against British traders. Now that the British were...