Consumer news

Dutch Consumer Authority forces web shop vidaXL to improved customer accessibility
The Dutch Authority Consumer & Market (ACM) has addressed web shop vidaXL regarding the poor accessibility of its customer service. ACM received multiple complaints from consumers notifying about this problem.
Renting a car abroad? The ECC give you tips in the Max Vakantieman!
Planning to rent a car abroad? Make sure you read the small print! The ECC provides tips in 'Max Vakantieman' a Dutch tv show! Now you know exactly what to keep in mind when booking online or offline, handling insurance, and picking up and returning the rental car. This prevents a lot of hassle and unnecessary additional charges!
ECC Nederland lanceert nieuwe website, ECC Nederland
We are excited to announce the launch of the new website of the European Consumer Centre. Our goal with this new design is to create a user-friendly browsing experience. It has not only a fresh appearance, but also offers new tools and content for an even better online service.
Wow Air vraagt faillissement aan, ECC Nederland
UPDATE | The appointed administrator in the bankruptcy of Wow Air is mr. Sveinn Andri Sveinsson. You can file your claim by post mail before the deadline of August 3, 2019.
Unsolicited shipments of Horsepowerplus, ECC Netherlands
The ECC is receiving questions and complaints regarding unsolicited shipments of the performance enhancement product Horsepowerplus, originating from Aliaz Cooperation in Estonia. Consumers indicate that they received parcels with invoices for which they did not conclude any purchase contract.