Consumer news

Young man in a t-shirt looking confused and frustrated at his smartphone, raising one hand in bewilderment

Alert ECC warns against overseas dating sites

6 November 2025 - Are you taking out a trial subscription with an overseas dating site? Then beware! The European Consumer Centre (ECC) has ...
A confused young man scratches his head with his right hand and looks slightly to the left with a puzzled expression

Advice Traffic fine from Italy: should I pay it or not?

2 August 2023 - Suddenly, you get a reminder about an unpaid traffic fine from Italy, with extra charges added. A traffic fine? You ...
Man in jeans, white sneakers, and yellow jacket is cheering because of the refund, on solid light blue background.

Flight cancellation: airline must also refund agency commission

9 February 2026 - If a flight has been cancelled, the refund must include the commission fees charged by an agency operating on behalf ...
Blije reiziger met koffer houdt duim omhoog, op effen lichtoranje achtergrond

EU agrees on renewed rules for package travel

9 January 2026 - During the coronavirus period, many trips were cancelled, particularly package holidays. Travellers often found themselves unsure about whom to contact ...
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Hold that thought: don’t be lured in by tempting discounts this season

28 November 2025 - Already starting from November, consumers are tempted to shop online with huge discounts and special offers. Around Black Friday, Cyber ...