Consumer news

ECC Nederland lanceert nieuwe website, ECC Nederland
We are excited to announce the launch of the new website of the European Consumer Centre. Our goal with this new design is to create a user-friendly browsing experience. It has not only a fresh appearance, but also offers new tools and content for an even better online service.
Wow Air vraagt faillissement aan, ECC Nederland
UPDATE | The appointed administrator in the bankruptcy of Wow Air is mr. Sveinn Andri Sveinsson. You can file your claim by post mail before the deadline of August 3, 2019.
Unsolicited shipments of Horsepowerplus, ECC Netherlands
The ECC is receiving questions and complaints regarding unsolicited shipments of the performance enhancement product Horsepowerplus, originating from Aliaz Cooperation in Estonia. Consumers indicate that they received parcels with invoices for which they did not conclude any purchase contract.
Brexit: what does it mean to consumers? ECC Netherlands
UDPATE | In the past few weeks there has been lots of uncertainty regarding the Brexit. This ongoing uncertainty influenced our services as it was not possible to mediate in complaints against British traders. Now that the British were granted postponement until 31st of October to agree to the withdrawal agreement we are again able to help you solve your issue.
Misleading win-a-smartphone promotion, ECC Netherlands
There is currently a win-a-smartphone promotion active. Against payment of a few euros, you are promised the opportunity of winning an expensive iPhone or Samsung telephone. As soon as you accept the offer, it turns out there is a catch. An amount between € 50 and € 100 is charged to your credit card for a subscription. A misleading win promotion with expensive consequences.