Consumer news

ECC Netherlands and ODR contact point not available by phone, coronavirus, COVID-19

The measures announced by the Dutch government to gain control of the coronavirus (COVID-19), also has implications for the way ...

Level Europe loses corona battle and files for bankruptcy - ECC Netherlands

The curtain has fallen for Level Europe. The Austrian airline has filed for bankruptcy. All activities have been discontinued. In ...

Flight delay due to aggressive behaviour of passenger: right to compensation? ECC Netherlands

In the event of a flight delay of more than three hours or a flight cancellation, affected passengers are often ...

Complaint about Schipholtickets? This is what you can do! - ECC Netherlands

The ECC is being inundated with queries and complaints about the inability to contact Schipholtickets. We explain what you can ...