Consumer news

A young man smiling and pointing with his right hand to two boarding passes that he is holding in his left hand, suggesting excitement or readiness for travel

Court of Justice: a boarding pass proves a flight reservation

24 March 2025 - Can a passenger claim compensation from an airline if their flight was part of a package trip and was paid ...
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New campaign against misleading advertising: spot the pufferfish!

17 March 2025 - Misleading online ads continue to be a problem. The Dutch Advertising Code Foundation (Stichting Reclame Code, or SRC) is now ...
A woman looking very happy and excited. She’s making a fist with one hand as a sign of celebration or success

ECC proud of 2024 results: more consumers helped, greater impact

13 March 2025 - The ECC helped a record number of consumers in 2024, making a significant impact in the process. The team of ...
A confident woman smiling warmly, giving a thumbs-up with her right hand, showing approval or encouragement.

Court of Justice: no gender information required to purchase a train ticket

4 March 2025 - The Court of Justice has ruled that companies are not always allowed to enquire about customers' gender identity. Collecting data ...
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Court of Justice: supplier may be liable for defective products

11 February 2025 - The company that makes a product, the manufacturer or producer, is responsible for it. In some cases, a supplier who ...