Consumer news

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CJEU: Compensation request for delayed baggage allowed before suitcases are returned

2 September 2025 - If your luggage is delayed and you need to buy replacement items like toiletries or clothes, you can ask the ...
Worried traveller sits on suitcase with laptop

Action taken against new EU regulations for air travellers

25 August 2025 - The EU plans to update air travel rules. One proposal is that passengers would only get compensation for longer delays ...
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Beware of scam emails about 'suspicious transactions'

22 August 2025 - There are fraudsters active who try to steal your data with a false email. They use the name and logo ...
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Avoid high phone bills in border regions

27 June 2025 - Are you travelling within the EU? If you live in an EU country and have an EU-based mobile phone provider ...
A young man and woman, each holding a small suitcase while smiling and looking at each other

EU countries agree on new rights for air passengers

11 June 2025 - EU countries want the rules for air passengers to be simpler and more transparent. At the same time, the requirements ...