Consumer news

Woman in orange and white striped blouse with dog on purple background, afraid of losing her pet

Court of Justice: Pets considered as 'baggage' in air travel

30 October 2025 - An air passenger wants to travel with her dog from Argentina to Spain. The dog cannot travel in the cabin ...
Couple on pink background, disappointed about hotel in travel package

Court of Justice: Full refund possible in case of poorly executed package tour

28 October 2025 - If a package holiday is not carried out properly, the traveller may be entitled to a full refund. This also ...
Woman with orange blazer leaning on pink suitcase, waiting for delayed flight. Peach-coloured background

Court of Justice: lightning strike on aeroplane may be an extraordinary circumstance

27 October 2025 - A lightning strike in an aeroplane can be seen as an extraordinary circumstance. This means that an airline does not ...
Woman with striped shirt on pink background with palms up, expressing doubt

No more Vinted cases and a longer response time at ECC Netherlands

21 October 2025 - More and more people know how to find ECC Netherlands when they have problems with purchases or travel across the ...
Person standing against a plain background, holding a smartphone with both hands and looking surprised or shocked, eyes wide and mouth slightly open.

CJEU: Compensation request for delayed baggage allowed before suitcases are returned

2 September 2025 - If your luggage is delayed and you need to buy replacement items like toiletries or clothes, you can ask the ...