Consumer news

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Court of Justice: no gender information required to purchase a train ticket

4 March 2025 - The Court of Justice has ruled that companies are not always allowed to enquire about customers' gender identity. Collecting data ...
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Court of Justice: supplier may be liable for defective products

11 February 2025 - The company that makes a product, the manufacturer or producer, is responsible for it. In some cases, a supplier who ...
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Don't fall for fake offers: check the online shop before you order

13 January 2025 - You've probably seen bargain deals like this before: a laptop for only €39 or AirPods with 70% off. But are ...
A young man stares wide-eyed and surprised at his smartphone. He is gripping his smartphone with both hands

Misleading tests for €0.99

5 December 2024 - The ECC receives many complaints from consumers who unintentionally sign up for subscriptions after paying for a trial subscription to ...
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Scam notice: fraudsters posing as ECC-Net employees

2 December 2024 - Scammers are pretending to be employees of the European Consumer Centre (ECC) or the Network of European Consumer Centres (ECC-Net) ...