Consumer news

A surprised man with a full beard and tousled hair looks directly at the camera. He is holding black-rimmed round glasses up to his face with both hands

Scam notice: fraudsters posing as ECC-Net employees

2 December 2024 - Scammers are pretending to be employees of the European Consumer Centre (ECC) or the Network of European Consumer Centres (ECC-Net) ...
A young woman with hair curlers in her hair, wearing cat-eye sunglasses and hoop earrings. She is holding a smartphone with both hands

ECC warns consumers: don’t be fooled by tempting deals

31 October 2024 - The European Consumer Centre (ECC) warns consumers to stay alert when shopping online ahead of the holiday season. Especially around ...
A confused young man with curly hair, and beard, scratches his head with his right hand and looks slightly to the right with a puzzled expression

Price discounts in ads: lowest price in last 30 days

29 October 2024 - Stores must calculate discounts in advertisements based on the lowest price in the last 30 days. This was confirmed by ...
A woman holding a steering wheel with both hands, making a surprised or shocked face.

Avoid unexpected costs when renting a car abroad

23 October 2024 - Are you renting a car during your holiday? Then you don’t want any surprises. The total price should be clear ...
A surprised young man pulls out the empty pockets of his jeans, showing they contain no money. His mouth is open wide and his eyes are wide, expressing shock or disbelief

Belgian retailer Elektro Lommelen bankrupt: what can you do?

15 October 2024 - The Belgian company Elektro Lommelen, which sold electronic products for many years, has run into financial trouble. Unfortunately, many customers ...