Consumer news
Travellers better protected and informed with new EU rules for passengers
3 January 2024 - It is not always clear to travellers what kind of trip they have booked. A trip with a transfer, hotel ...
White goods from abroad delayed or not delivered? No refund from vendor after cancellation? Here's what to do
5 December 2023 - Foreign webshops often have competitive offers for white goods such as washing machines, dryers, ovens and refrigerators. That makes it ...
Found a new webshop? Use these tips to check whether the online shop is reliable
21 November 2023 - Have you seen a fantastic offer on a webshop you don't yet know while shopping? Then do not order straight ...
Consumer organisations warn against unreliable webshops: check reviews first, order second
6 November 2023 - Many consumers still purchase online without checking the reliability of the webshop first, even though purchases from unknown webshops in ...
Court of Justice: compensation for passenger also applies in case of no-show after airline announces denied boarding
3 November 2023 - An airline must pay compensation if it refuses a passenger without good reason. The Court of Justice confirms that this ...