Consumer news

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Alert ECC warns against overseas dating sites

6 November 2025 - Are you taking out a trial subscription with an overseas dating site? Then beware! The European Consumer Centre (ECC) has ...
A confused young man scratches his head with his right hand and looks slightly to the left with a puzzled expression

Advice Traffic fine from Italy: should I pay it or not?

2 August 2023 - Suddenly, you get a reminder about an unpaid traffic fine from Italy, with extra charges added. A traffic fine? You ...
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Court of Justice: Airline must compensate flight delay if it's caused by its own choice

7 April 2026 - Due to chaos at the security check, several flights of an airline are delayed. The airline decides to wait for ...
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How AI affects consumer advice

6 March 2026 - Consumers today are increasingly using AI-based tools to search for information about their rights. This also applies if they have ...
Man in jeans, white sneakers, and yellow jacket is cheering because of the refund, on solid light blue background.

Flight cancellation: airline must also refund agency commission

9 February 2026 - If a flight has been cancelled, the refund must include the commission fees charged by an agency operating on behalf ...