Consumer news
How AI affects consumer advice
6 March 2026 - Consumers today are increasingly using AI-based tools to search for information about their rights. This also applies if they have ...
Flight cancellation: airline must also refund agency commission
9 February 2026 - If a flight has been cancelled, the refund must include the commission fees charged by an agency operating on behalf ...
EU agrees on renewed rules for package travel
9 January 2026 - During the coronavirus period, many trips were cancelled, particularly package holidays. Travellers often found themselves unsure about whom to contact ...
Hold that thought: don’t be lured in by tempting discounts this season
28 November 2025 - Already starting from November, consumers are tempted to shop online with huge discounts and special offers. Around Black Friday, Cyber ...
Celebrating 20 years ECC Netherlands: standing up for consumers together
13 November 2025 - In 2025, ECC Netherlands has something to celebrate! For 20 years, we have been solving problems for consumers living in ...