Consumer news

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ECC looks back on 2025: demand for our services keeps rising

2 April 2026 - In 2025, we celebrated the 20th anniversary of the ECC Network with our colleagues, the European Commission and our partners ...

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How AI affects consumer advice

6 March 2026 - Consumers today are increasingly using AI-based tools to search for information about their rights. This also applies if they have ...

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Flight cancellation: airline must also refund agency commission

9 February 2026 - If a flight has been cancelled, the refund must include the commission fees charged by an agency operating on behalf ...

Blije reiziger met koffer houdt duim omhoog, op effen lichtoranje achtergrond

EU agrees on renewed rules for package travel

9 January 2026 - During the coronavirus period, many trips were cancelled, particularly package holidays. Travellers often found themselves unsure about whom to contact ...

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Hold that thought: don’t be lured in by tempting discounts this season

28 November 2025 - Already starting from November, consumers are tempted to shop online with huge discounts and special offers. Around Black Friday, Cyber ...