Consumer news
Celebrating 20 years ECC Netherlands: standing up for consumers together
13 November 2025 - In 2025, ECC Netherlands has something to celebrate! For 20 years, we have been solving problems for consumers living in ...
Court of Justice: Pets considered as 'baggage' in air travel
30 October 2025 - An air passenger wants to travel with her dog from Argentina to Spain. The dog cannot travel in the cabin ...
Court of Justice: Full refund possible in case of poorly executed package tour
28 October 2025 - If a package holiday is not carried out properly, the traveller may be entitled to a full refund. This also ...
Court of Justice: lightning strike on aeroplane may be an extraordinary circumstance
27 October 2025 - A lightning strike in an aeroplane can be seen as an extraordinary circumstance. This means that an airline does not ...
No more Vinted cases and a longer response time at ECC Netherlands
21 October 2025 - More and more people know how to find ECC Netherlands when they have problems with purchases or travel across the ...