Consumer news

Woman with orange blazer leaning on pink suitcase, waiting for delayed flight. Peach-coloured background

Court of Justice: lightning strike on aeroplane may be an extraordinary circumstance

27 October 2025 - A lightning strike in an aeroplane can be seen as an extraordinary circumstance. This means that an airline does not ...
Woman with striped shirt on pink background with palms up, expressing doubt

No more Vinted cases and a longer response time at ECC Netherlands

21 October 2025 - More and more people know how to find ECC Netherlands when they have problems with purchases or travel across the ...
Person standing against a plain background, holding a smartphone with both hands and looking surprised or shocked, eyes wide and mouth slightly open.

CJEU: Compensation request for delayed baggage allowed before suitcases are returned

2 September 2025 - If your luggage is delayed and you need to buy replacement items like toiletries or clothes, you can ask the ...
Worried traveller sits on suitcase with laptop

Action taken against new EU regulations for air travellers

25 August 2025 - The EU plans to update air travel rules. One proposal is that passengers would only get compensation for longer delays ...
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Beware of scam emails about 'suspicious transactions'

22 August 2025 - There are fraudsters active who try to steal your data with a false email. They use the name and logo ...