How can I recognize a trustworthy webshop?

• It must be clear when you’re actually making a purchase and until when you can click through without any obligation.
• The order button must clearly say that clicking it means you are placing an order.
• Just before you place your order, the seller must clearly show you the key information again.
• The website must explain how the seller handles personal data and cookies.
• Tick boxes for extra products or services must not be pre-selected.

#what-to-check-before-you-buy

There are many unreliable sellers online. Some are only after your money or don’t follow the rules. The risk of dealing with a dishonest trader is real. Here are some tips to help you avoid problems:

• Pay by credit card – it’s easier to get your money back if something goes wrong.
• Check the seller’s privacy policy to see how your personal data is used.
• Make sure the website is secure – look for the padlock icon in the address bar.
• See if the webshop is a member of a trade association or has a trustmark.
• Always read the terms and conditions – including the small print.
• Make sure you have the seller’s full name and address.
• Read reviews from other customers about the seller.

#what-to-look-out-for

A webshop often offers different payment options, such as:

• Online banking
• Credit card
• (Digital) payment slip
• Cash on delivery

Each payment method has its own unique characteristics and associated risks. So make sure to choose carefully.

Does the webshop only allow full upfront payment? Then ask yourself whether you trust the seller enough to pay in advance and still expect to receive the product.

#payment-options-for-online-shopping