The Netherlands Institute for Human Rights explains, monitors and protects human rights, promotes respect for human rights (including equal treatment) in practice, policy and legislation, and increases the awareness of human rights in the Netherlands.
As a consumer you are often powerless against large companies and institutions. MAX Ombudsman offers their Max members help and advice.
The Legal Aid and Advice Centre
The Legal Aid and Advice Centre assists you with information and initial advice about your case. You will get information about your rights and duties pertaining to buying and money, work, living, benefits, family, legal aid and mediation. Together with you, they will examine the core of the matter.
This site from the European Union contains information about the network of European Consumer Centres. You can also read Europe-wide information about topics we can assist you with.
This site contains practical advice from the government about your rights as a consumer in the Netherlands. You can go here with all your questions and complaints.
The Netherlands Authority for Consumers and Markets (ACM) ensures fair competition between businesses, and protects consumer interests.
Representation of the European Commission
This site contains information about the Representation of the European Commission in the Netherlands. You can go there with your questions about the EU’s policies.
This is the EU’s main information service. You can go there with general questions about the EU. They will inform you about your rights and options as an EU citizen and how you can make use of these options.
The consumer association Consumentenbond stands up for the interests of consumers and works on a fair, just and safe market.
The Dutch Foundation for Consumer Complaints Boards
You can contact the Consumer complaints board if you have a complaint about an entrepreneur and you cannot resolve the matter between yourselves. There are committees for different areas, e.g. telecommunication services, energy, travel and living.
The Royal Dutch Touring Club ANWB gives their members online legal advice on traffic, recreation and tourism.
The Dutch Authority for the Financial Markets (AFM)
The AFM is responsible for supervising the operation of the financial markets. This means that AFM supervises the conduct of the entire financial market sector: savings, investment, insurance and loans.
The European Consumer Organisation BEUC brings together consumer organisations of the EU and other European countries in order to promote, defend and represent the interests of European consumers.
Central Identity Fraud Hotline (CMI)
This site contains information on how to recognise identity fraud and what to do about it. You can use a report form to file complaints about this topic with the CMI.
This is a platform for teachers in the EU. Here, you will find educational materials for consumer education. Using interactive functions and a variety of tools, you can prepare lectures and share them with students and other teachers.
The Police help you with information about e.g. fraud. You can also file a report online.
The Foundation complaints and disputes health insurance (SKGZ)
The Foundation complaints and disputes health insurance (Stichting Klachten en Geschillen Zorgverzekeringen SKGZ) handles complaints and disputes of consumers about their health care insurance.
Enterprise Europe Network (EEN)
Enterprise Europe Network (EEN) helps small and medium-sized enterprises (SMEs) make the most of business opportunities in the EU and beyond.
European e-justice portal
Via this portal, you can easily access information about European legal systems in twenty-three languages. You can read more about national, international and European law and the steps you can take.
Fraud Help Desk
You can contact the Fraud Helpdesk with questions about and reports of fraud.
Human Environment and Transport Inspectorate (ILT)
If you have a complaint about a delay, denied boarding or cancellation of your flight, you can report it to the Human Environment and Transport Inspectorate (ILT). They will evaluate your complaint and examine whether the airline violated any European regulations.
As an independent supervisor the Gaming authority monitors a safe and reliable gaming offer. It fights illegal and criminal forms of gambling. They also protect consumers against misleading advertising on gambling.
Financial Services Complaints Authority (KiFiD)
You can go here with complaints about a financial product or service, e.g. insurance, mortgages, loans, financing and investments.
ODR Contact point
The Online Dispute Resolution Platform helps you file complaints about an online purchase with an organisation in an affordable, simple and quick manner.
The Social and Economic Council of the Netherlands advises the Dutch Government and Parliament on key points of social and economic policy. Such as consumer policy and terms and conditions.
You can contact SOLVIT with your complaints about government agencies that do not comply properly with EU legislation. They will remind the agencies in question about your rights as an EU citizen and work together with them to resolve your problem.
Advertising Standards Organisation
This is the organisation behind the Advertising Code Committee. It stimulates the creation of responsible advertisements. This means you can trust the advertisements you encounter. You can go to this website with any complaints.
This site helps you avoid problems and unnecessary hassle if you want to live, work, study, shop or travel in the European Union. Here, you will find information about your rights based on EU legislation and how the various EU countries apply these rights.