Consumer news

A man holding a mobile phone looks shocked

Beware: scammers pretending to be ECC Staff

5 June 2025 - There are scammers who claim to be staff from the European Consumer Centre (ECC) or ECC-Net. They call or email ...
Woman with flight tickets in her hand and a suitcase looks happy

Applying for an ETA? Verify the seller!

4 June 2025 - If you live in the Netherlands and travel to or through the United Kingdom, you will need an ETA (Electronic ...
A smiling delivery man, holding a cardboard parcel in one hand and a scanner in the other

European Commission to increase checks on products imported from outside the EU

7 May 2025 - The European Commission wants to take action against the large number of cheap products entering the European Union. In 2024 ...
A shocked woman sits cross-legged on the floor with a laptop on her lap, holding her hands to her cheeks

ODR platform to shut down on 19 July 2025

2 May 2025 - Until 20 March, consumers could use an online tool provided by the European Commission to solve disputes with businesses on ...
A shocked young woman and a surprised young man, both holding smartphones

ECC warns of misleading offers with hidden subscriptions

29 April 2025 - Social media is teeming with fake offers to buy expensive products for next to nothing. These offers require you to ...