Consumer news

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Website ODR resolves problems with online purchases

15 February 2016 - Today the European Commission launches a new website: the Online Dispute Resolution (ODR). This digital platform helps consumers to resolve ...
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Passenger rights remain in case of technical problems

8 November 2015 - On 17 September 2015 the EU Court of Justice ruled that airlines also have to pay compensation to passengers when ...
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More protection when booking holidays

27 October 2015 - Travelers will be better protected in the future. The members of the European Parliament voted on 27 October 2015 to ...
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Commercial warranties often offer no better protection

15 March 2015 - The European Consumer Centres Network (ECC-Net) has researched the added value of commercial warranties in 25 EU Member States. The ...
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EU car hire prices aligned

28 October 2014 - Are you going on vacation within the EU and will you rent a car? Now you can easily find the ...