Consumer news

A young man expresses surprise and shock, with his mouth open and hands raised near his face.

Goldcar is fined again

1 March 2018 - The Italian competition authority (AGCM) fined Goldcar again on 31 January 2017, for dishonest and aggressive commercial practices. The fine ...
A man looks sideways with a doubtful or skeptical expression, holding a smartphone in one hand and a blank speech bubble sign in the other.

Nintendo violates law in presale of digital games

23 February 2018 - Nintendo does not give consumers their money back if they order a game during its presale and then decide to ...
A man with a beard is holding his glasses down from his eyes, looking surprised and shocked, with his mouth open as if saying "wow" or expressing amazement.

Bankruptcy Metem International B.V. 

6 December 2017 - On 28 November 2017 the Court of Amsterdam declared the bankruptcy of the Dutch webshop Metem International B.V. This trader ...
A woman smiles warmly and makes an "OK" hand gesture, indicating approval or that everything is good.

European Court clarifies definition of “flight distance”

5 October 2017 - For longer flight delays, passengers often have a right to financial compensation. The amount of the compensation is based on ...
A joyful woman with a shaved head is smiling widely, holding a passport with visible boarding passes

Airline responsible for reporting flight cancellation

11 May 2017 - An airline must be able to prove that a passenger was notified of the cancellation of a flight at least ...