Consumer news

A woman is standing and holding a laptop with one hand while typing on it with the other hand. She is smiling confidently and appears engaged with her work.

European Court determines role of airlines in event of delays

29 March 2018 - Suppose you book a flight ticket with a transfer and the trip is executed by two different airlines. Because of ...
A smiling delivery man wearing a cap holds two cardboard boxes, one on his shoulder and the other in his hand, conveying readiness and friendliness.

Price transparency cross-border parcel delivery

27 March 2018 - Want to order something from across the border? Soon you’ll know exactly what the delivery costs are. A new European ...
A young man looking confused and frustrated, holding a smartphone in one hand and raising the other hand with fingers spread, as if questioning something on the phone.

Incorrect price indication in webshop. Just a mistake?

20 March 2018 - It happens sometimes that webshop products are offered for an incredibly low price because of a technical or human error ...
A surprised woman holds several sheets of paper in both hands, with her mouth slightly open and eyes wide, expressing shock or disbelief.

Record amount of complaints about foreign entrepreneurs from Dutch people

15 March 2018 - Trouble in the aviation sector and an increase of cross-border online purchases are causing more complaints about foreign entrepreneurs. In ...
A young man expresses surprise and shock, with his mouth open and hands raised near his face.

Goldcar is fined again

1 March 2018 - The Italian competition authority (AGCM) fined Goldcar again on 31 January 2017, for dishonest and aggressive commercial practices. The fine ...