Consumer news

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European Court clarifies definition of “flight distance”

5 October 2017 - For longer flight delays, passengers often have a right to financial compensation. The amount of the compensation is based on ...
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Airline responsible for reporting flight cancellation

11 May 2017 - An airline must be able to prove that a passenger was notified of the cancellation of a flight at least ...
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ECC helps a record number of consumers in 2016

10 April 2017 - More and more people know how to find their way to the European Consumer Centre (ECC). In 2016 the ECC ...
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Online dating? Usually it is not for free!

10 February 2017 - Lately the European Consumer Centre (ECC) receives a lot of complaints about dating websites. Usually free dating websites are not ...
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Better protection for car rental in Europe

19 January 2017 - In recent years more and more consumers complained about car rental companies to the European Consumer Centers. Therefore, the European ...