Consumer news

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Record amount of complaints about foreign entrepreneurs from Dutch people

15 March 2018 - Trouble in the aviation sector and an increase of cross-border online purchases are causing more complaints about foreign entrepreneurs. In ...
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Goldcar is fined again

1 March 2018 - The Italian competition authority (AGCM) fined Goldcar again on 31 January 2017, for dishonest and aggressive commercial practices. The fine ...
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Nintendo violates law in presale of digital games

23 February 2018 - Nintendo does not give consumers their money back if they order a game during its presale and then decide to ...
A man with a beard is holding his glasses down from his eyes, looking surprised and shocked, with his mouth open as if saying "wow" or expressing amazement.

Bankruptcy Metem International B.V. 

6 December 2017 - On 28 November 2017 the Court of Amsterdam declared the bankruptcy of the Dutch webshop Metem International B.V. This trader ...
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European Court clarifies definition of “flight distance”

5 October 2017 - For longer flight delays, passengers often have a right to financial compensation. The amount of the compensation is based on ...