Consumer news

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ECC helps a record number of consumers in 2016

10 April 2017 - More and more people know how to find their way to the European Consumer Centre (ECC). In 2016 the ECC ...
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Online dating? Usually it is not for free!

10 February 2017 - Lately the European Consumer Centre (ECC) receives a lot of complaints about dating websites. Usually free dating websites are not ...
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Better protection for car rental in Europe

19 January 2017 - In recent years more and more consumers complained about car rental companies to the European Consumer Centers. Therefore, the European ...
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Keep track of fake reviews online

15 June 2016 - Do you rely on recommendations from other consumers when shopping online? Make sure that what you are reading is not ...
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Website ODR resolves problems with online purchases

15 February 2016 - Today the European Commission launches a new website: the Online Dispute Resolution (ODR). This digital platform helps consumers to resolve ...