Consumer news

A man looks sideways with a doubtful or skeptical expression, holding a smartphone in one hand and a blank speech bubble sign in the other.

Nintendo violates law in presale of digital games

23 February 2018 - Nintendo does not give consumers their money back if they order a game during its presale and then decide to ...
A man with a beard is holding his glasses down from his eyes, looking surprised and shocked, with his mouth open as if saying "wow" or expressing amazement.

Bankruptcy Metem International B.V. 

6 December 2017 - On 28 November 2017 the Court of Amsterdam declared the bankruptcy of the Dutch webshop Metem International B.V. This trader ...
A woman smiles warmly and makes an "OK" hand gesture, indicating approval or that everything is good.

European Court clarifies definition of “flight distance”

5 October 2017 - For longer flight delays, passengers often have a right to financial compensation. The amount of the compensation is based on ...
A joyful woman with a shaved head is smiling widely, holding a passport with visible boarding passes

Airline responsible for reporting flight cancellation

11 May 2017 - An airline must be able to prove that a passenger was notified of the cancellation of a flight at least ...
A confident woman stands with arms crossed, smiling warmly and looking directly ahead.

ECC helps a record number of consumers in 2016

10 April 2017 - More and more people know how to find their way to the European Consumer Centre (ECC). In 2016 the ECC ...