Consumer news

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Complaints about online discrimination due to geo-blocking

4 December 2019 - Although geo-blocking has been banned in the EU since 3 December of last year, the European Consumer Centre (ECC) in ...
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Boarding pass not required for compensation claim

12 November 2019 - The European Court of Justice recently ruled that airlines can no longer refuse compensation if passengers do not hand in ...
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Misleading win-a-smartphone promotion

3 July 2019 - There is currently a win-a-smartphone promotion active. Against payment of a few euros, you are promised the opportunity of winning ...
A man looks confused and uncertain, holding his head with both hands and raising his eyebrows, with his mouth slightly open.

Unsolicited shipments of Horsepowerplus

4 June 2019 - The ECC is receiving questions and complaints regarding unsolicited shipments of the performance enhancement product Horsepowerplus, originating from Aliaz Cooperation ...
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ECC in Max Vakantieman - Dutch TV show

3 June 2019 - Planning to rent a car abroad? Make sure you read the small print! The ECC provides tips in 'Max Vakantieman' ...