Consumer news

A smiling woman wearing a blazer holds an open book with both hands and looks directly ahead, appearing engaged and confident.

Court of Justice clarifies jurisdiction court compensation claim

5 March 2020 - In a judgement, the European Court of Justice clarifies which court has jurisdiction to deal with a claim for compensation ...
A young woman holding a smartphone with both hands looks surprised or amazed, her mouth forming an "O" shape and eyes wide open.

Penalty for hotel chain Meliá

25 February 2020 - The European Commission fined the Spanish hotel chain Meliá almost €7 million for making prohibited arrangements with tour operators, with ...
A young woman with hair curlers and smudged makeup holds a smartphone in one hand and a credit card in the other, looking confused and distressed.

Shopping via social media? Beware of scams!

13 February 2020 - European consumers are increasingly the victims of misleading advertising and social media scams. Through an advertisement, appealing things are offered ...
A woman with short hair holds her face with both hands, eyes wide open and mouth open, expressing surprise or amazement.

Ryanair’s knuckles rapped for misleading ‘green’ advert

6 February 2020 - Ryanair has had its knuckles rapped by the Advertising Standards Authority (ASA) for an advertising campaign in which the airline ...
A woman with a puzzled expression, slightly biting her lip and raising both hands with palms up as if unsure or questioning something.

Complaints about online discrimination due to geo-blocking

4 December 2019 - Although geo-blocking has been banned in the EU since 3 December of last year, the European Consumer Centre (ECC) in ...