Corona Voucher: this is what you should know!

If you have booked a package holiday with a SGR guarantee and your trip has been canceled due to the corona virus, you will be offered a voucher. This voucher allows you to rebook the canceled trip at a later time. Do you have to accept the corona voucher and what are the benefits? We are happy to explain!

Corona Voucher: This is what you should know! ECC Netherlands

Corona voucher? This is why!

If you cancel a package holiday, you will normally get your money back within 14 days. But the travel industry is going through a very tough time at the moment. Due to all cancellations, travel agencies are obliged to refund the travel sum to consumers. As a result, travel agents run into financial difficulties, potentially resulting in bankruptcy. To prevent this from happening, the Travel Guarantee Fund Foundation (SGR), in cooperation with the ANVR, has set up the corona voucher since 16 March 2020.

Benefits of the corona voucher

With the corona voucher you can rebook the canceled trip at a later time. Curious about the other advantages of the voucher? Check it out below!

  • Validity
    The voucher is valid for the duration of one year. You must book a new trip before the expire date of the voucher. The trip itself can take place further in the future. So you do not have to travel within that year. 
  • Warranty coverage
    Have you accepted the voucher and does the travel company run into financial problems? No worries! The credit of the voucher is covered by the Travel Guarantee Fund. In the event of bankruptcy of the travel organisation, you will receive the travel sum back from the guarantee fund (SGR).
  • Value voucher
    The value of the voucher is equal to the amount you paid for your trip. If your trips has been canceled due to the corona virus and you have not yet fully paid the travel sum, you no longer have to pay the remaining payment. You will receive a voucher with the value of the paid travel sum. 
  • Book a trip with the corona voucher
    Booking a new trip with the corona voucher and is it cheaper than the value of your voucher? Then you will get the difference back. Has the original holiday become more expensive, you pay the difference or you can book another trip for the same value as the voucher. 
  • Corona voucher accepted? You can ask a refund later!
    If you have accepted the voucher and you do not want or cannot use it for personal reasons, you are entitled to a refund of the full value of the voucher. This is possible from 6 months after you accepted the voucher.

Corona voucher: accept or reject?

It's good to know that you do not have to accept the corona voucher. If you refuse the voucher, you are entitled to a refund of the amount you paid for the trip. However, please remember that the consequences of the coronavirus are very substantial for everyone. You also take a risk on losing your money in the event of bankruptcy of the travel organisation. In this exceptional situation, exercising your legal rights is not necessarily the right thing to do.

European Commission Directive: corona-voucher

The European Commission supports the travel industry's initiative to offer consumers a voucher when cancelling a package holiday. The Commission has prepared a directive with which the corona voucher must comply. For example, the Commission makes the condition that after accepting the corona voucher, you must be given the opportunity to request a refund if you do not ultimately want to use the voucher. The voucher must also offer you protection in the event of bankruptcy. The SGR and ANVR corona voucher meets these conditions. 

Any questions? Ask us!

Have you purchased a package holiday from a foreign travel organisation and do you have questions about the corona voucher that has been offered to you? Please contact our lawyers via the online contact form. Is your question or complaint about a Dutch travel organization? Then you can contact the Legal Service Desk for free legal assistance.