Consumer news

A woman with short hair holds her face with both hands, eyes wide open and mouth open, expressing surprise or amazement.

French supervisory authority imposes fine of millions on Google and Amazon

15 December 2020 - French privacy regulator CNIL has fined Amazon and Google for placing tracking cookies without the permission of users. Both tech ...
A young man holds a phone with both hands, looking at it with wide eyes and pursed lips, expressing surprise or shock.

High charges for terminating membership of dating site

2 December 2020 - Are you joining a dating site? Then you have a 14-day cooling-off period within which you can cancel the membership ...
A middle-aged woman with long hair is standing with one hand on her hip and the other scratching her head, showing a confused or puzzled expression.

Can compensation be paid out in another currency?

28 November 2020 - Aggrieved passengers are often entitled to financial compensation of up to € 600 for delayed or cancelled flights. Can this ...
A smiling woman holding a laptop close to her chest while giving two thumbs up, expressing positivity and approval.

Aliaz Cooperation fined

27 November 2020 - The Latvian Consumer Rights Protection Centre (CRPC) imposed a fine of 90,000 euros on Aliaz Cooperation Ltd for unethical business ...
A young woman sitting cross-legged on the floor, holding a clock in front of her face, covering it completely.

Cooling-off period for ‘customised’ products

3 November 2020 - If you make a purchase at a trade fair, you are usually entitled to a cooling-off period of 14 days ...