Consumer news

A young woman sits cross-legged on the floor, holding an open cardboard box in front of her with an expression of surprise and excitement.

The mystery box: a box full of surprises or disappointments?

1 February 2021 - Those who like to be surprised, can order a mystery box online from different providers. That is a box full ...
A woman holds papers in one hand and a few sheets on her head with the other, expressing frustration or stress.

European Commission publishes first evaluation of Geo-blocking regulation

17 December 2020 - The Commission’s first evaluation of the European Regulation that prohibits geo-blocking and geo-discrimination in respect of the cross-border sales of ...
A woman with short hair holds her face with both hands, eyes wide open and mouth open, expressing surprise or amazement.

French supervisory authority imposes fine of millions on Google and Amazon

15 December 2020 - French privacy regulator CNIL has fined Amazon and Google for placing tracking cookies without the permission of users. Both tech ...
A young man holds a phone with both hands, looking at it with wide eyes and pursed lips, expressing surprise or shock.

High charges for terminating membership of dating site

2 December 2020 - Are you joining a dating site? Then you have a 14-day cooling-off period within which you can cancel the membership ...
A middle-aged woman with long hair is standing with one hand on her hip and the other scratching her head, showing a confused or puzzled expression.

Can compensation be paid out in another currency?

28 November 2020 - Aggrieved passengers are often entitled to financial compensation of up to € 600 for delayed or cancelled flights. Can this ...