Consumer news

A woman stands smiling confidently while holding a suitcase with one hand and a wallet with travel tickets in the other hand, ready for a trip.

Airlines promise quicker refunds for cancelled flights

1 October 2021 - Sixteen European airlines have promised the European Commission to pay refunds for cancelled flights within 7 days from now on ...
A smiling man and woman stand side by side, each holding a smartphone. The woman looks at the man’s phone with curiosity while the man focuses on his own device with a happy expression.

Parship improves information on dating sites after EU reprimand

23 July 2021 - Dating site ‘Parship’ has amended the precontractual information on its dating sites at the request of the European Commission and ...
A surprised woman holding two mesh bags filled with various plastic items, while her hair is adorned with multiple small plastic objects, expressing shock or concern.

Single-use plastic products banned

1 July 2021 - Plastic is widely used in products: it is light, cheap, and can be used for different purposes. But plastic is ...
A woman sitting cross-legged on the floor, smiling while working on a laptop placed on her lap.

New VAT rules for purchases outside the EU

30 June 2021 - Buying something from a webshop outside the EU? From 1 July, you will always pay VAT. Including for purchases under ...
A smiling woman wearing a headscarf looks down at her phone while holding it with both hands, appearing happy and engaged.

Amendment to Telecommunications Act: ban on unsolicited telesales

30 June 2021 - The Telecommunications Act is changing as of 1 July. The biggest change is the disappearance of the Do Not Call ...