Consumer news

A young woman sitting cross-legged on the floor, holding an alarm clock up in one hand with a confused expression.

Beware of claim submission deadlines for flights cancelled during the pandemic

1 March 2022 - Was your flight cancelled by the airline during the first wave of the coronavirus pandemic in 2020? And have you ...
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Italian government to reimburse Alitalia passengers

20 January 2022 - Italy’s national airline Alitalia ceased operations on 14 October 2021. Are you in possession of an unused Alitalia ticket or ...
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Find EU services near you in the new 'EU around me' map

17 November 2021 - Are you looking for an EU organisation that can answer your query? You can find all branches of EU organisations ...
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En masse buying of event tickets banned

21 October 2021 - Consumers trying to get hold of event tickets often don't succeed, or have to dig deep into their pockets. This ...
A woman stands smiling confidently while holding a suitcase with one hand and a wallet with travel tickets in the other hand, ready for a trip.

Airlines promise quicker refunds for cancelled flights

1 October 2021 - Sixteen European airlines have promised the European Commission to pay refunds for cancelled flights within 7 days from now on ...