Consumer news

A worried young woman sitting cross-legged on a suitcase, holding a laptop on her lap, with a distressed expression and one hand on her head.

Cancelled flights at Amsterdam Airport Schiphol: what are your rights?

21 July 2022 - Amsterdam Airport Schiphol is seeing long waiting times and cancellations this year due to staff shortages. The airport has stated ...
A man holding a laptop in one hand, covering part of his face with the other hand, peeking through his fingers with an expression of surprise or shock.

European Commission: 55% of car rental broker websites in violation of EU law

14 July 2022 - More than half of screened websites brokering rental cars do not comply with EU regulation, a recent set of checks ...
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Sending a parcel within the EU? Use the European Commission’s price comparison tool

20 June 2022 - Are you sending a parcel to a friend or family member in another EU country? Finding the best parcel delivery ...
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Legal assistance for Ukrainian consumers in the EU

14 June 2022 - Have you fled Ukraine because of the war or are you involved in helping Ukrainian refugees? Ukrainian refugees in the ...
A smiling woman holding a stack of boxes in one arm and looking at a smartphone in the other hand.

Return vignette to reduce return of used items

9 June 2022 - Do you ever return clothes or shoes to an e-retailer after wearing them? If e-retailers get their way, this will ...