Consumer news

A man holding a video game controller with both hands, expressing excitement or surprise.

Warranty on streaming services and online games coming soon

9 May 2022 - New warranty regulations are set to be introduced in 2022, which means that digital products and services such as streaming ...
A woman smiling as she holds a payment terminal in one hand and a credit card in the other, preparing to make a transaction.

Court of Justice: order button on e-commerce website must clearly convey obligation to pay

3 May 2022 - Whenever you buy or book something online, the order button must clearly convey that you will be under an obligation ...
A smiling delivery man wearing a cap holds two cardboard boxes, one on his shoulder and the other in his hand, conveying readiness and friendliness.

Rules for parcel delivery to agreed-upon location

15 April 2022 - More and more delivery services are allowing consumers to give specific delivery instructions and have parcels dropped off in their ...
A man is walking while holding multiple shopping bags in both hands, smiling and looking joyful.

Judges to perform stricter checks on information provided by seller

11 April 2022 - Has a seller failed to provide you with the necessary information prior to a purchase, leading to a dispute and ...
A smiling woman is holding a paper with a recycling symbol and pointing at it, expressing enthusiasm and encouragement for recycling.

Free disposal of electrical and electronic waste

24 March 2022 - Have you purchased a new electrical or electronic product? European rules state you may hand in your old appliance with ...