Consumer news

A young woman sitting on a bicycle, holding a smartphone in one hand, while removing her glasses with the other hand, showing a shocked or surprised expression.

Should sellers disclose manufacturer’s warranty? Court of Justice weighs in

25 May 2022 - When you buy something, you might get a manufacturer’s warranty on your purchase. Is the seller obliged to give you ...
A woman is standing and holding a laptop with one hand while typing on it with the other hand. She is smiling confidently.

Use 'ScamCheck’ to check whether a website or e-retailer is safe

25 May 2022 - Today, Veiliginternetten.nl, ECP | Platform voor de InformatieSamenleving and Thuiswinkel.org are launching their new ' ScamCheck’ tool, which allows you ...
A middle-aged woman with long hair is standing with one hand on her hip and the other scratching her head, showing a confused or puzzled expression.

What can I do about unwanted subscriptions?

23 May 2022 - The European Consumer Centre (ECC) has recently been indundated by complaints about Danish online cosmetics company Falinas, with consumers explaining ...
A smiling older man is holding a wallet with boarding passes inside, while a woman next to him is pointing at the wallet with an excited expression.

Court of Justice: right to compensation for delayed flights outside the EU

19 May 2022 - Suppose you book two connecting flights with an EU airline that are operated by a non-EU airline. If a long ...
A young man with a curly hair and beard is holding a megaphone with one hand and waving with the other hand, looking excited and happy.

New rules for online purchases: what’s set to change in 2022?

15 May 2022 - From 28 May 2022, new rules will come into force to protect consumers buying products and services online. Under these ...