Consumer news

A middle-aged woman with long hair is standing with one hand on her hip and the other scratching her head, showing a confused or puzzled expression.

What can I do about unwanted subscriptions?

23 May 2022 - The European Consumer Centre (ECC) has recently been indundated by complaints about Danish online cosmetics company Falinas, with consumers explaining ...
A smiling older man is holding a wallet with boarding passes inside, while a woman next to him is pointing at the wallet with an excited expression.

Court of Justice: right to compensation for delayed flights outside the EU

19 May 2022 - Suppose you book two connecting flights with an EU airline that are operated by a non-EU airline. If a long ...
A young man with a curly hair and beard is holding a megaphone with one hand and waving with the other hand, looking excited and happy.

New rules for online purchases: what’s set to change in 2022?

15 May 2022 - From 28 May 2022, new rules will come into force to protect consumers buying products and services online. Under these ...
A man holding a video game controller with both hands, expressing excitement or surprise.

Warranty on streaming services and online games coming soon

9 May 2022 - New warranty regulations are set to be introduced in 2022, which means that digital products and services such as streaming ...
A woman smiling as she holds a payment terminal in one hand and a credit card in the other, preparing to make a transaction.

Court of Justice: order button on e-commerce website must clearly convey obligation to pay

3 May 2022 - Whenever you buy or book something online, the order button must clearly convey that you will be under an obligation ...