Consumer news

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European Court ruling: you are not always entitled to compensation if you land at another airport

10 June 2021 - A diversion to another airport in the same city or region as what you originally booked does not entitle you ...
A young woman with long hair wearing a denim dress looks puzzled, scratching her head with one hand while holding a round box in the other hand, as if unsure what to do with it.

Accepting a package on behalf of someone else? Beware of package fraud!

2 June 2021 - Received a package with a different name, but with your address details? Then beware! This could be a type of ...
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Danish consumer watchdog shows its teeth

18 May 2021 - The Danish consumer ombudsman carried out an extensive investigation into providers of unwanted paid subscriptions in recent years. Thanks to ...
A young woman is smiling brightly while holding a smartphone in one hand and a passport with boarding passes in the other, expressing excitement and readiness for travel.

Flight cancelled? You can always request a refund from airlines!

20 April 2021 - If you booked a flight through a travel agent and the flight was cancelled by the airline, it is sometimes ...
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ECC received 51% more cross-border complaints in 2020

19 April 2021 - The European Consumer Centre (ECC) received a record number of cross-border legal complaints from consumers in turbulent 2020. The corona ...