Consumer news

A young man holds a phone with both hands, looking at it with wide eyes and pursed lips, expressing surprise or shock.

High charges for terminating membership of dating site

2 December 2020 - Are you joining a dating site? Then you have a 14-day cooling-off period within which you can cancel the membership ...
A middle-aged woman with long hair is standing with one hand on her hip and the other scratching her head, showing a confused or puzzled expression.

Can compensation be paid out in another currency?

28 November 2020 - Aggrieved passengers are often entitled to financial compensation of up to € 600 for delayed or cancelled flights. Can this ...
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Aliaz Cooperation fined

27 November 2020 - The Latvian Consumer Rights Protection Centre (CRPC) imposed a fine of 90,000 euros on Aliaz Cooperation Ltd for unethical business ...
A young woman sitting cross-legged on the floor, holding a clock in front of her face, covering it completely.

Cooling-off period for ‘customised’ products

3 November 2020 - If you make a purchase at a trade fair, you are usually entitled to a cooling-off period of 14 days ...
A man with a travel neck pillow and a headband with ears is crying with eyes closed and an exaggerated sad expression.

Flight delay due to aggressive behaviour of passenger: right to compensation?

2 July 2020 - In the event of a flight delay of more than three hours or a flight cancellation, affected passengers are often ...