Consumer news

A man with a travel neck pillow and a headband with ears is crying with eyes closed and an exaggerated sad expression.

Flight delay due to aggressive behaviour of passenger: right to compensation?

2 July 2020 - In the event of a flight delay of more than three hours or a flight cancellation, affected passengers are often ...
A woman sitting on the floor with a tired or frustrated expression, resting her arm on a stack of suitcases.

Level Europe loses corona battle and files for bankruptcy

18 June 2020 - The curtain has fallen for Level Europe. The Austrian airline has filed for bankruptcy. All activities have been discontinued. In ...
A woman with a puzzled expression, slightly biting her lip and raising both hands with palms up as if unsure or questioning something.

Coronavirus and travel: should you pay the outstanding amount for your summer holiday?

27 May 2020 - Will coronavirus force us to spend our summers in the Netherlands or will we be able to go on holiday ...
A woman holding two airplane tickets in one hand and a small suitcase in the other, with an excited and surprised expression on her face.

Complaint about Schipholtickets? This is what you can do!

12 May 2020 - The ECC is being inundated with queries and complaints about the inability to contact Schipholtickets. We explain what you can ...
A man holding a laptop in one hand, with a skeptical and uncertain expression, resting his other hand on his chin.

Corona vouchers and administrative charges: what you need to know!

6 May 2020 - Businesses that offer vouchers during the corona crisis are not allowed to disadvantage you if you opt for a refund ...