Consumer news

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Penalty for hotel chain Meliá

25 February 2020 - The European Commission fined the Spanish hotel chain Meliá almost €7 million for making prohibited arrangements with tour operators, with ...
A young woman with hair curlers and smudged makeup holds a smartphone in one hand and a credit card in the other, looking confused and distressed.

Shopping via social media? Beware of scams!

13 February 2020 - European consumers are increasingly the victims of misleading advertising and social media scams. Through an advertisement, appealing things are offered ...
A woman with short hair holds her face with both hands, eyes wide open and mouth open, expressing surprise or amazement.

Ryanair’s knuckles rapped for misleading ‘green’ advert

6 February 2020 - Ryanair has had its knuckles rapped by the Advertising Standards Authority (ASA) for an advertising campaign in which the airline ...
A woman with a puzzled expression, slightly biting her lip and raising both hands with palms up as if unsure or questioning something.

Complaints about online discrimination due to geo-blocking

4 December 2019 - Although geo-blocking has been banned in the EU since 3 December of last year, the European Consumer Centre (ECC) in ...
A young woman with long red hair shows excitement and triumph, holding a passport holder with flight tickets visible while making a fist with her other hand.

Boarding pass not required for compensation claim

12 November 2019 - The European Court of Justice recently ruled that airlines can no longer refuse compensation if passengers do not hand in ...