Consumer news

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ECC Netherlands launches new website

11 April 2019 - We are excited to announce the launch of the new website of the European Consumer Centre. Our goal with this ...
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Wow Air applies for bankruptcy

9 April 2019 - UPDATE | The appointed administrator in the bankruptcy of Wow Air is mr. Sveinn Andri Sveinsson. You can file your ...
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Fines Ryanair and Wizz Air for carry-on baggage policy

25 February 2019 - The Italian competition authority AGCM has imposed substantial fines on both Ryanair and Wizz Air for charging mark-ups on large ...
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New geo-blocking rules from 3 December 2018

30 November 2018 - Equal rights for consumers throughout the EU as of 3 December 2018. From that date, new geo-blocking rules took effect ...
A young woman sitting cross-legged on the floor next to a suitcase, looking excited and surprised, holding a phone in one hand and a passport with a boarding pass in the other.

European court clarifies complaint procedure for baggage damage

27 September 2018 - In case of damage or loss of baggage you are required to report this to the airline in writing and ...