Consumer news

A young woman is smiling brightly while holding a smartphone in one hand and a passport with boarding passes in the other, expressing excitement and readiness for travel.

Flight cancelled? You can always request a refund from airlines!

20 April 2021 - If you booked a flight through a travel agent and the flight was cancelled by the airline, it is sometimes ...
A woman is standing and holding a laptop with one hand while typing on it with the other hand. She is smiling confidently and appears engaged with her work.

ECC received 51% more cross-border complaints in 2020

19 April 2021 - The European Consumer Centre (ECC) received a record number of cross-border legal complaints from consumers in turbulent 2020. The corona ...
A woman holding a laptop close to her chest with one arm, while holding a pair of glasses in her other hand, smiling warmly at the camera.

Problems with an overseas government agency? Ask SOLVIT for help!

14 April 2021 - The European Consumer Centre helps you resolve problems with businesses in other EU countries, Norway, Iceland, or the United Kingdom ...
Two women smiling happily and posing together; one woman is sitting on a suitcase while the other stands behind her with her arm around her shoulders.

Consumers have to pay 5 euros extra to book a travel package

26 March 2021 - Are you booking a travel package through a travel agent affiliated with the SGR? Then you will pay €5 extra ...
A young woman sitting in a wheelchair, resting her elbow on one armrest with her hand touching her chin, looking thoughtfully to the side with a slight smile.

Better EU protection for people with disabilities

24 March 2021 - The EU stands for equality. But unfortunately, people with disabilities still encounter obstacles nowadays. The European Commission has therefore developed ...