Beware of scam emails about 'suspicious transactions'
There are fraudsters active who try to steal your data with a false email. They use the name and logo of a European Consumer Centre (ECC) or ECC-Net. Do you receive a message stating that you can claim compensation? It might also say that you need to send sensitive information to obtain it. If so, then delete the message and prevent yourself from becoming a victim of identity theft.
What does the scam email say?
The scammers claim that your personal data is being misused. They assert that unusual activity has been noticed on your profile. Then, they say that a large number of illegal transactions are recorded in 'our system' every day. You can supposedly claim compensation by providing, among other things, a copy of your ID card.
How do you recognise these scam emails?
Fake messages can often be identified quickly by the details.
Here are a few key things you can check:
- Suspicious email address
The sender's email address is not the official ECC email address. Check the correct contact details on the official website of your local ECC. In a scam email, the sender's address might end in @ec-center.nl, for example.
- Counterfeit logos
Scammers use forged logos of an ECC or ECC-Net.
- Fake roles and departments
The function of the sender and the mentioned departments do not exist. There is no 'Head' of the ECC Network. The ECC Network is a network consisting of 29 independent ECCs. It is not a company with departments such as a 'Customer Security Department'.
- Fake deadlines
The deadline given is very short. For example, you may be asked to respond within 2 days. Often, the scammers put pressure on you by saying that not responding will have negative consequences, such as losing your money.
- Request to share sensitive data
To receive the so-called compensation, sensitive data must be sent, such as your bank account number or a copy of your ID.
- Reference to financial transactions
Many fake emails refer to financial transactions. The ECC is not a financial institution and, therefore, does not carry out transactions.
How can you tell if an email is from the ECC?
ECC Netherlands never contacts you proactively. We only do so if you have requested advice or mediation through our online form.
We generally do not ask for identification documents. Your question or complaint always has a reference number. You will find this in the receipt confirmation that you receive by email. If you have shared a case with ECC Netherlands, you are in contact with a Dutch legal expert, not a staff member from abroad.
What can you do about scam emails?
Are you receiving a suspicious message about illegal transactions and/or misuse of your data? If it includes a short deadline to act, then ignore it. Don't reply to the message, don't click on links, and don't open any attachments.
Are you in doubt? Please contact the ECC in your country using the official contact details.
Report scam emails
You can also have a suspicious message checked by the Fraudehelpdesk (Dutch) or report it to the police (in Dutch).
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