Consumer news

Two young men stand smiling, one holding a wheeled suitcase and the other carrying a backpack over one shoulder. Both appear ready for travel or an adventure

eDreams, Etraveli and Kiwi.com commit to refund within 14 days for cancelled flights

27 June 2023 - eDreams, Etraveli Group and Kiwi.com made new commitments during talks with the European Commission and the network of national consumer ...
A young woman wearing a protective face mask. Her eyes are wide open, expressing surprise or excitement

Court of Justice: airlines do not have to pay for repatriation during corona

26 June 2023 - Airlines are not required to pay for the repatriation flights of passengers who were stranded at the start of the ...
A young man holding a bucket of popcorn. His facial expression shows surprise or shock as he looks forward, holding a piece of popcorn near his mouth

High fines for illegal downloading in Germany: what can you do?

30 May 2023 - Illegal downloading or streaming can lead to high fines in Germany. Fines of €1000 are not uncommon. German lawfirms are ...
A shocked woman holding her hands to her cheeks

Court of Justice: compensation for flight cancellation due to co-pilot’s unexpected death

23 May 2023 - If a flight is cancelled, in most cases passengers will be entitled to receive compensation from the airline. A cancellation ...
A surprised young woman holding a piece of paper in her hands and looks at it with wide eyes and an open mouth, expressing shock

Collection letter for unpaid toll fees in Italy

11 May 2023 - After driving in Italy, you may unexpectedly receive a collection letter from an Italian collection agency. The collection agency says ...