Consumer news

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High fines for illegal downloading in Germany: what can you do?

30 May 2023 - Illegal downloading or streaming can lead to high fines in Germany. Fines of €1000 are not uncommon. German lawfirms are ...
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Court of Justice: compensation for flight cancellation due to co-pilot’s unexpected death

23 May 2023 - If a flight is cancelled, in most cases passengers will be entitled to receive compensation from the airline. A cancellation ...
A surprised young woman holding a piece of paper in her hands and looks at it with wide eyes and an open mouth, expressing shock

Collection letter for unpaid toll fees in Italy

11 May 2023 - After driving in Italy, you may unexpectedly receive a collection letter from an Italian collection agency. The collection agency says ...
A surprised man holding a steering wheel with both hands. He looks straight ahead with wide eyes and an open mouth

Environmental zones in Italy: how to avoid a fine

9 May 2023 - Many cities in Italy have an environmental zone, the Zona Traffico Limitato. You require permission to drive your car there ...
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Court of Justice: important information may sometimes be included in general terms and conditions

26 April 2023 - Sellers and intermediaries must clearly inform consumers about their services. Is it enough if certain important information is set out ...