Consumer news

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Court of Justice: compensation for flight cancellation due to co-pilot’s unexpected death

23 May 2023 - If a flight is cancelled, in most cases passengers will be entitled to receive compensation from the airline. A cancellation ...
A surprised young woman holding a piece of paper in her hands and looks at it with wide eyes and an open mouth, expressing shock

Collection letter for unpaid toll fees in Italy

11 May 2023 - After driving in Italy, you may unexpectedly receive a collection letter from an Italian collection agency. The collection agency says ...
A surprised man holding a steering wheel with both hands. He looks straight ahead with wide eyes and an open mouth

Environmental zones in Italy: how to avoid a fine

9 May 2023 - Many cities in Italy have an environmental zone, the Zona Traffico Limitato. You require permission to drive your car there ...
A cheerful young woman is smiling broadly, showing her teeth and dimples, and is pointing to her right with her left hand while crossing her right arm over her chest

Court of Justice: important information may sometimes be included in general terms and conditions

26 April 2023 - Sellers and intermediaries must clearly inform consumers about their services. Is it enough if certain important information is set out ...
A young woman with an expression of confusion or puzzlement, with her eyebrows furrowed and her lips pursed. She is touching her chin lightly with her right index finger.

Flash credit providers often not clear about high fees

17 April 2023 - Do you need money fast? Taking out a flash credit (also known as mini-loan or payday loan) may seem like ...