European Consumer Centre (ECC)
Do you have a complaint about a purchase or trip in another EU country, Norway, Iceland, or the United Kingdom? The European Consumer Centre (ECC) helps you for free to find a solution. We give advice, help solve problems, and make sure you know your rights. Our help is independent, trustworthy, and has been successful for 20 years.
How can we help you?
Find advice on other topics:
Take action
Consumer news
Alert Payment problems at Cleverbuy - Updated
28 April 2026 - The German company Cleverbuy GmbH discontinued all its business activities due to payment problems. The company is known for buying ...
Alert ECC warns against overseas dating sites
6 November 2025 - Are you taking out a trial subscription with an overseas dating site? Then beware! The European Consumer Centre (ECC) has ...
Advice Traffic fine from Italy: should I pay it or not?
2 August 2023 - Suddenly, you get a reminder about an unpaid traffic fine from Italy, with extra charges added. A traffic fine? You ...
Beware of scam emails about 'suspicious transactions'
26 September 2026 - There are fraudsters active who try to steal your data with a false email or by phone. They use the ...