The European Consumer Centre

  • offers legal information and advice on buying from a different EU nation;
  • act as a mediator when you have a dispute with a seller from a different EU nation and cannot resolve the matter yourself.

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Consumer news

European court clarifies complaint procedure for baggage damage, ECC Netherlands
European court clarifies complaint procedure for baggage damage
In case of damage or loss of baggage you are required to report this to the airline in writing and within a certain...
European court clarifies the right for reimbursement, ECC Netherlands
European court clarifies the right for reimbursement
An airline ticket can be purchased directly from an airline or through an intermediary, such as a travel agency or...
Supreme: fake or legal fake? - ECC Netherlands
Supreme: fake or legal fake?
Supreme is a popular exclusive brand from New York. With more than 11 million followers on Instagram and billions in...
Valid identity documents to conclude telecom contracts
Valid identity documents to conclude telecom contracts
Some Dutch telecom providers request a specific ID document before they conclude a contract. If you are an EU citizen...