Submit a complaint
When having a complaint about a trader from a different EU member state, Norway or Iceland and you are unable to mutually agree on a solution, you can ask the European Consumer Centre for legal assistance. Our legal specialists will help you to solve this issue. This is done by means of mediation. Our services are free of charge!
Submit your complaint. Explain the issue and attach relevant documents.
Our legal specialists will review your complaint and contact you within 5 working days after receiving the complaint.
The mediation procedure starts. If it is not possible to mediate in your complaint, we will inform you about alternative options.