Sorry, we are temporarily unable to assist you
You wanted to share a complaint about a trader with us. Unfortunately, this is not possible at the moment because we are switching to a new system. We don't know when exactly we can assist you again. But we expect this will only take a few weeks. We understand this can be frustrating, but ask for your understanding and patience. As soon as you can share your case with us again, you will see a webform on this page.
What should I do now?
In the meantime, you could try to solve the issue yourself one more time. Use the information, guides and template letters on our website.
I need help quickly
Please contact another organisation. For example, your legal assistance or travel insurance, if you have one.
I have an issue with a purchase
Is there an issue with a product or service you bought online, at the store or on the street?
Check your rights when shopping in the EU and find out what you can do.
I have an issue with a trip
Did you run into an issue with a flight, car rental or accommodation during your trip?
Check your rights when travelling in the EU and find out what you can do.
We don't know exactly when we will be ready to assist you again. Do you still want us to help you with your case? Then we ask you for a little more patience. In just a few weeks, you can share your complaint with us again on this page.
Please note that we do not respond to emails, as we use a secure system to work on your case. Have you tried absolutely everything to find a solution with the trader? Then you can ask for advice by reaching out to us telephonically, from Monday to Friday, between 9:00 and 12:00 CET. Please note: from 14 January, the queue may be longer than usual.
#when-will-ecc-netherlands-be-able-to-assist-again
Yes! If you have previously contacted us via our online form, one of our legal experts will respond to your case. However, it may take a while before you receive a response. This is due to the many requests we have received over the last few months. You will hear from us if there is new information about your case. Please note that we cannot give you a status update if there is no new information yet. You can rest assured that we are still working on your case.
#will-submitted-complaints-still-be-processed-by-ecc-netherlands
Unfortunately, the link to your saved draft no longer works because of our transition to a new system. In a few weeks, you can share your complaint with us again through a new online form on this page.
#can-i-still-send-the-saved-draft-of-my-complaint