Our network

Het European Consumer Centre (ECC) is the Dutch branch in the network of European Consumer Centres; ECC-Net. This network is based in the EU Member States, plus Norway and Iceland.

Do you live in another EU Member State, Norway or Iceland and do you have a dispute with a trader? Please contact the European Consumer Centre of your country. You can find the contact details below in the European map.

Frankrijk

EUROPEES CONSUMENTEN CENTRUM FRANKRIJK
Bahnhofsplatz 3, D-77694 Kehl (Germany)

Tel.

+49/78 51 991 48 0

Fax

+49/78 51 991 48 11

Email

info@cec-zev.eu

Website

www.cec-zev.eu/fr

Germany

EUROPEAN CONSUMER CENTRE GERMANY
Bahnhofsplatz 3, D-77694 Kehl

Tel.

+49/7851 991 48 0

Fax

+49/7851 991 48 11

Email

info@cec-zev.eu

Website

www.evz.de

Belgium

EUROPEAN CONSUMER CENTRE BELGIUM

Hollandstraat 13 / rue de Hollande 13, 1060 Brussel/Bruxelles

Tel.

+32/2 542 33 46 / +32/2 542 33 89

Fax

+32/2 542 32 43

Email

info@eccbelgium.be

Website

www.eccbelgium.be

The Netherlands

EUROPEAN CONSUMER CENTRE THE NETHERLANDS
P.O. Box 487, 3500 AL Utrecht

Tel.

+31/30 232 6440

Fax

+31/30 234 2727

Email

info@eccnederland.nl

Website

www.eccnederland.nl

Sweden

EUROPEAN CONSUMER CENTRE SWEDEN
Tage Erlandergatan 8A SE-651 02 Karlstad

Tel.

+46/54 19 41 50

Fax

+46/54 19 41 95

Email

info@konsumenteuropa.se

Website

www.konsumenteuropa.se

Spain

EUROPEAN CONSUMER CENTRE SPAIN
Principe de Vergara 54, 28006 Madrid

Tel.

+34/ 91 822 45 55

Fax

+34/ 91 822 45 62

Email

cec@mscbs.es

Website

www.cec-msssi.es 

Slovenia

EUROPEAN CONSUMER CENTRE SLOVENIA
Kotnikova 5, 1000 Ljubljana

Tel.

+386/1 400 3729

Fax

+386/1 433 33 71

Email

epc.mgrt@gov.si

Website

www.epc.si

Slovakia

EUROPEAN CONSUMER CENTRE SLOVAKIA
Mierová 19, SK-827 15 Bratislava 212

Tel.

+421/2 4854 2019

Fax

+421/2 4854 1627

Email

info@esc-sr.sk

Website

www.esc-sr.sk

Romania

EUROPEAN CONSUMER CENTRE ROMANIA
Bd. Aviatorilor 72, Sector 1,
București, RO-011865 România

Tel.

+40/21 307 67 62

Email

office@eccromania.ro

Website

www.eccromania.ro

Portugal

EUROPEAN CONSUMER CENTRE PORTUGAL
Praça Duque de Saldanha, 31-1°, 1069-013 Lisboa

Tel.

+351/21 356 47 50

Fax

+351/21 356 47 19

Email

euroconsumo@dg.consumidor.pt

Website

cec.consumidor.pt

Poland

EUROPEAN CONSUMER CENTRE POLAND
Plac Powstańców Warszawy 1, 00-950 Warsaw

Tel.

+48/22 55 60 118

Fax

+48/22 55 60 359

Email

info@konsument.gov.pl

Website

www.konsument.gov.pl

Norway

EUROPEAN CONSUMER CENTRE NORWAY
P.O.Box 463 Oslo, N-0105 Oslo

Tel.

+47/23 400 508

Fax

+47/23 400 501

Email

post@forbrukereuropa.no

Website

www.forbrukereuropa.no

Malta

EUROPEAN CONSUMER CENTRE MALTA
47A, South Street, Valletta VLT 1101

Tel.

+356/21 22 19 01

Email

ecc.malta@mccaa.org.mt

Website

www.eccnetmalta.gov.mt

Luxembourg

EUROPEAN CONSUMER CENTRE LUXEMBOURG
2A rue Kalchesbrück, L-1852 Luxembourg

Tel.

+352/26 84 641

Fax

+352/26 84 57 61

Email

info@cecluxembourg.lu

Website

www.cecluxembourg.lu

Lithuania

EUROPEAN CONSUMER CENTRE LITHUANIA
Odminiustreet 12, LT- 01122 Vilnius

Tel.

+370/5/2650368

Fax

+370/5/2623123

Email

info@ecc.lt

Website

www.ecc.lt

Latvia

EUROPEAN CONSUMER CENTRE LATVIA
Brivibas Str. 55 – 207, LV 1010, Riga

Tel.

+371/6738 8625

Fax

+371/6738 8625

Email

info@ecclatvia.lv

Website

www.ecclatvia.lv

Italy

EUROPEAN CONSUMER CENTRE ITALY
Largo Alessandro Vessella, 31, 00199 Roma

Tel.

+39 06 44 23 80 90

Fax

+39 06 44 17 02 85

Email

info@ecc-netitalia.it

Website

www.ecc-netitalia.it

Ireland

EUROPEAN CONSUMER CENTRE DUBLIN
MACRO Building, 1 Green Street, Dublin 7, D07 X6NR

Tel.

+ 353 1 879 7620

Fax

+ 353 1 873 4328

Email

info@eccireland.ie

Website

www.eccireland.ie

Iceland

EUROPEAN CONSUMER CENTRE ICELAND
Hverfisgötu 105, 101 Reykjavik

Tel.

+354/ 545 1200

Fax

+354/ 545 1212

Email

ecc@ecciceland.is

Website

www.eccisland.is

Hungary

EUROPEAN CONSUMER CENTRE HUNGARY
Csalogány utca 9-11, H-1011 Budapest 

Tel.

+36/1 459 4832

Fax

+36/1 210 2538

Email

info@magyarefk.hu

Website

www.magyarefk.hu

Greece

EUROPEAN CONSUMER CENTRE OF GREECE
144 Alexandras Av. 114 71 Athens

Tel.

+30/210 6460734

Fax

+30/210 6460784

Email

info@eccgreece.gr

Website

www.eccgreece.gr

United Kingdom

EUROPEAN CONSUMER CENTRE UK
1 Sylvan Court, Sylvan Way, Southfields Business Park, BASILDON Essex UK SS15 6TH

Tel.

+44/1268 886 690

Fax

+44/1268 582 225

Email

ecc@tsi.org.uk

Website

www.ukecc.net

France

EUROPEAN CONSUMER CENTRE FRANCE
Bahnhofsplatz 3, D-77694 Kehl (Germany)

Tel.

+49/78 51 991 48 0

Fax

+49/78 51 991 48 11

Email

info@cec-zev.eu

Website

www.cec-zev.eu/fr

Finland

EUROPEAN CONSUMER CENTRE FINLAND
Siltasaarenkatu 12 A/P.O. BOX 5, 00531 Helsinki

Tel.

+3529 553 9500

Fax

+358/9 7726 7557

Email

ekk@kkv.fi

Website

www.ecc.fi

Estonia

EUROPEAN CONSUMER CENTRE ESTONIA
Pronski 12, 10117 Tallinn

Tel.

+372/6201 708

Fax

+372/6201 701

Email

consumer@consumer.ee

Website

www.consumer.ee

Denmark

EUROPEAN CONSUMER CENTRE DENMARK
Carl Jacobsens Vej 35, DK-2500 Valby

Tel.

+45/41 71 5000

Fax

+45/41 71 5100

Email

info@forbrugereuropa.dk

Website

www.consumereurope.dk

Czech Republic

EUROPEAN CONSUMER CENTRE THE CZECH REPUBLIC
Štěpánská 15, 120 00 Prague 2

Tel.

+420 296 366 155

Fax

+420/22406 2314

Email

esc@coi.cz

Website

www.evropskyspotrebitel.cz/eng

Croatia

EUROPEAN CONSUMER CENTRE CROATIA

Ulica grada Vukovara 78, 10000 Zagreb

Tel.

+385 1 610 97 44

Fax

+385 1 610 91 50

Email

ecc-croatia@mingo.hr

Website

www.ecc-croatia.hr

Cyprus

EUROPEAN CONSUMER CENTRE CYPRUS
2 Agapinoros, IRIS Tower 6, Andreas Araouzos, 1421 Nicosia

Tel.

+357/2286 7177

Fax

+357/22 375120

Email

ecccyprus@mcit.gov.cy

Website

www.ecccyprus.org

Bulgaria

EUROPEAN CONSUMER CENTRE BULGARIA
Bacho Kiro street No 14 Bg-1000 Sofia

Tel.

+359/298 676 72

Fax

+359/298 755 08

Email

info@ecc.bg

Website

http://www.ecc.bg

Austria

EUROPEAN CONSUMER CENTRE AUSTRIA
Mariahilfer Straße 81, A-1060 Wien

Tel.

+43/1 588 77 81

Fax

+43/1 588 77 71

Email

info@europakonsument.at

Website

www.europakonsument.at

Malta

EUROPEAN CONSUMER CENTRE MALTA
47A, South Street, Valletta VLT 1101

Tel.

+356/21 22 19 01

Email

ecc.malta@mccaa.org.mt

Website

www.eccnetmalta.gov.mt

Good to know

I want contact with an ECC in another country. Is that possible?

You can contact any ECC. In de European map you will find de contact details of the preferred ECC. Click on de location pin and the contact details will appear.

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Our history

In 2005, the European Commission and the EU member states decided that a network was needed to make it easier for consumers to exercise their rights in the EU, Norway and Iceland, increasing consumer confidence in the EU and eliminating language barriers. The ECC Net was founded. This is a unique and independent network. Today, it comprises more than 100 legal specialists providing consumers in over 30 countries legal assistance in their own language.

Since founding the ECC Network in 2005, the European Commission and national governments have been working together to assist consumers. In the Netherlands, the European Consumer Centre is financially supported by the European Commission and the Ministry of Justice and Security. We are proud to be part of a European network that blends out borders, offering consumers that have a dispute with a company the protections they enjoy in their own country across all 30 countries. On a non-profit basis.

Your consumer rights do not stop at the border!

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