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Hello, how can we help you?

Do you live in the Netherlands? And do you have a problem with a purchase or trip involving a company in another EU country, Norway, Iceland, or the United Kingdom? Then we may be able to help you. Our legal experts assist with complaints about companies in these countries. Our help is free of charge.

We can’t help you with complaints about companies in the Netherlands or in countries outside of the EU, such as Switzerland, China, Turkey, or the United States

Please note: the response time is 6-8 weeks

Our legal experts are happy to help. But please note that we are receiving more requests for legal help than usual, and we are a small team. Therefore, the response time is 6-8 weeks. From then on, finding a solution could take several months. We appreciate your patience and understanding during this process. Need help sooner? Please contact another organisation. If you’d still like our support, fill in the form below.

Please complete the form below to see if we can help you. If it's a request ECC Netherlands may be able to assist you with, you can continue with the form. If we cannot help you, we will refer you to another organisation where possible.

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Check if we can help you
Do you live in the Netherlands?

Sorry, we cannot help you

You do not live in the Netherlands, therefore we cannot help you with your question.

Sorry, we cannot help you

ECC Netherlands can only provide assistance if the trader is based in another EU Member State, Norway, Iceland or the United Kingdom.

Is the trader based outside of the EU, Norway, Iceland or the United Kingdom? For example, in China or the United States? A consumer organisation based in the country of the trader may be able to help.

Sorry, we cannot help you

ECC Netherlands can only assist consumers who live in the Netherlands and who have a complaint about a trader based in another EU member state, Norway, Iceland or the United Kingdom. 

Do you live in the Netherlands and do you have a complaint about a Dutch trader? The Juridisch Loket or ConsuWijzer can offer free help or advice.

Did you purchase the product or service as a consumer? So not for business use.

Sorry, we cannot help you

ECC Netherlands can only assist consumers. We cannot assist if your purchase was a business purchase.

Did you make your purchase for business use? Then we advise you to contact the Netherlands Chamber of Commerce.

Have you already contacted the trader about your complaint in writing?

Sorry, we cannot help you (yet)

Please complain to the trader in writing first (for example, via letter, email or text message). This will give the trader a fair chance to solve the issue. Does the trader not offer a solution? Or is your complaint not being responded to? Then we are happy to help out.

Please note: it is important to document your correspondence. We will ask you for copies of your correspondence with the trader when you submit a complaint.

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