Hello, how may we help you?
Do you live in the Netherlands and have any questions about your rights as a consumer within the EU, or would you like to submit a complaint about a foreign business? We will help you, completely free of charge. Feel free to contact us!
Your rights as a consumer do not cease to exist across the border. Every year, specialised legal experts help thousands of Dutch consumers resolve complaints about and disputes with businesses in other countries. We can also help you!
Contact the ECC
Are you having trouble submitting your question or complaint online? Please contact one of our employees using the below contact information. Are you unsure whether we can help you? See here what we do.
Mondays to Fridays, from 09:00 AM to 05:00 PM
A legal expert will respond to your email within 7 business days.
You can address your letter to:
European Consumer Centre
P.O. Box 487
3500 AL Utrecht