Contact ECC Nederland

Hello, how may we help you?

Do you live in the Netherlands and have any questions about your rights as a consumer within the EU, or would you like to submit a complaint about a foreign business? We will help you, completely free of charge. Feel free to contact us!

I want to ask a question

Please use the contact form to submit questions to the ECC. A legal expert will contact you for personal advice and useful information. 

I want to submit a complaint

Please use the complaints form to submit a complaint about a foreign business. A legal expert will contact you to help resolve your complaint.

Consumer experiences

Your rights as a consumer do not cease to exist across the border. Every year, specialised legal experts help thousands of Dutch consumers resolve complaints about and disputes with businesses in other countries. We can also help you!

I had a disagreement with a foreign airline and it looked like I had simply lost 600 euros. The ECC gave me clear information and mediated for me. Eventually I got refunded the full amount. I am very grateful!
Marieke K.
I don’t think we could have achieved these results without the ECC’s intervention. We want to thank you and your German colleagues for all of your help. This certainly proves how necessary the ECC is.
Familie Sanders
zittend op de bank
We received good information that helped us proceed.
Joep E.
auto italie
The ECC was very helpful, and did not charge me anything for it. I was in a conflict with an Italian trader and due the intervention of the ECC I was refunded the full purchase sum!
Juup W.

Contact the ECC

Are you having trouble submitting your question or complaint online? Please contact one of our employees using the below contact information. Are you unsure whether we can help you? See here what we do.

Call us (local rates apply)

Mondays to Thursdays,
from 9 AM to 12 AM

Email us

A legal expert will respond to your email within 7 business days.

Write us

You can address your letter to:

European Consumer Centre
P.O. Box 487
3500 AL Utrecht

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