Klacht indienen, ECC Nederland

Submit a complaint

1

Submitting a complaint

Submit your complaint. Explain the issue and attach relevant documents.

2

Review of your complaint

Our legal specialists will review your complaint and contact you within 14 days after receiving the complaint.

3

Mediation

The mediation procedure starts. If it is not possible to mediate in your complaint, we will inform you about alternative options.

  • Start
  • Your information
  • Trader
  • Your complaint
  • Your purchase
  • Upload files
  • Send complaint
Do you live in the Netherlands?

Sorry, we cannot help you

You do not live in the Netherlands, therefore we cannot help you with your question.

Sorry, we cannot help you

ECC Netherlands can only provide assistance if the trader is based in another EU Member State, Norway, Iceland or the United Kingdom.

Is the trader based outside of the EU, Norway, Iceland or the United Kingdom? For example, in China or the United States? A consumer organisation based in the country of the trader may be able to help.

Sorry, we cannot help you

ECC Netherlands can only assist consumers who live in the Netherlands and who have a complaint about a trader based in another EU member state, Norway, Iceland or the United Kingdom. 

Do you live in the Netherlands and do you have a complaint about a Dutch trader? The Juridisch Loket or ConsuWijzer can offer free help or advice.

Did you purchase the product or service as a consumer? So not for business use.

Sorry, we cannot help you

ECC Netherlands can only assist consumers. We cannot assist if your purchase was a business purchase.

Did you make your purchase for business use? Then we advise you to contact the Netherlands Chamber of Commerce.

Have you already contacted the trader about your complaint in writing?

Sorry, we cannot help you (yet)

Please complain to the trader in writing first (for example, via letter, email or text message). This will give the trader a fair chance to solve the issue. Does the trader not offer a solution? Or is your complaint not being responded to? Then we are happy to help out.

Please note: it is important to document your correspondence. We will ask you for copies of your correspondence with the trader when you submit a complaint.

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