European Consumer Centre (ECC)
Do you have a complaint about a purchase or trip in another EU country, Norway, Iceland, or the United Kingdom? The European Consumer Centre (ECC) helps you for free to find a solution. We give advice, help solve problems, and make sure you know your rights. Our help is independent, trustworthy, and has been successful for 20 years.
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Consumer news
Alert ECC warns against overseas dating sites
6 November 2025 - Are you taking out a trial subscription with an overseas dating site? Then beware! The European Consumer Centre (ECC) has ...
Advice Traffic fine from Italy: should I pay it or not?
2 August 2023 - Suddenly, you get a reminder about an unpaid traffic fine from Italy, with extra charges added. A traffic fine? You ...
How AI affects consumer advice
6 March 2026 - Consumers today are increasingly using AI-based tools to search for information about their rights. This also applies if they have ...
Flight cancellation: airline must also refund agency commission
9 February 2026 - If a flight has been cancelled, the refund must include the commission fees charged by an agency operating on behalf ...