European Consumer Centre (ECC)
Do you have a complaint about a purchase or trip in another EU country, Norway, Iceland, or the United Kingdom? The European Consumer Centre (ECC) helps you for free to find a solution. We give advice, help solve problems, and make sure you know your rights. Our help is independent, trustworthy, and has been successful for 20 years.
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Consumer news
Alert ECC warns against overseas dating sites
6 November 2025 - Are you taking out a trial subscription with an overseas dating site? Then beware! The European Consumer Centre (ECC) has ...
Flight cancellation: airline must also refund agency commission
9 February 2026 - If a flight has been cancelled, the refund must include the commission fees charged by an agency operating on behalf ...
EU agrees on renewed rules for package travel
9 January 2026 - During the coronavirus period, many trips were cancelled, particularly package holidays. Travellers often found themselves unsure about whom to contact ...
Hold that thought: don’t be lured in by tempting discounts this season
28 November 2025 - Already starting from November, consumers are tempted to shop online with huge discounts and special offers. Around Black Friday, Cyber ...