The European Consumer Centre

  • offers legal information and advice on buying from a different EU nation;
  • act as a mediator when you have a dispute with a seller from a different EU nation and cannot resolve the matter yourself.

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Consumer news

Announcement of cancelled flight responsibility airline
Announcement of cancelled flight responsibility airline
An airline must prove that a passenger was informed about the cancellation of his flight at least two weeks prior to thi...
ECC helps a record number of consumers in 2016
More and more people know how to find their way to the European Consumer Centre (ECC). In 2016 the ECC helped out a reco...
Online dating? Usually it is not for free!
Lately the European Consumer Centre (ECC) receives a lot of complaints about dating websites. Usually free dating websit...
Better protection for car rental in Europe
In recent years more and more consumers complained about car rental companies to the European Consumer Centers. Therefor...