European Consumer Centre

Do you have problems with an entrepreneur from another EU country, Norway, Iceland or the UK? The European Consumer Centre has been helping consumers solving complaints successfully for 15 years. Success rate 78%. Our legal assistance is free of charge.

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Consumer news

Level Europe loses corona battle and files for bankruptcy - ECC Netherlands
Level Europe loses corona battle and files for bankruptcy

The curtain has fallen for Level Europe. The Austrian airline has filed for bankruptcy. All activities have been discontinued. In a statement, the airline states that it has been hit hard by the corona pandemic. Do you have a claim against...

Flight delay due to aggressive behaviour of passenger: right to compensation? ECC Netherlands
Flight delay due to aggressive behaviour of passenger: right to compensation?

In the event of a flight delay of more than three hours or a flight cancellation, affected passengers are often entitled to financial compensation of up to €600. But does this also apply if the delay or cancellation is caused by an...

Coronavirus and travel: should you pay the outstanding amount for your summer holiday? - ECC Netherlands
Coronavirus and travel: should you pay the outstanding amount for your summer holiday?

Will coronavirus force us to spend our summers in the Netherlands or will we be able to go on holiday overseas soon? The pandemic is disrupting the world and casting doubt on holiday plans. Those who have booked summer holidays and paid a...

Complaint about Schipholtickets? This is what you can do! - ECC Netherlands
Complaint about Schipholtickets? This is what you can do!

The ECC is being inundated with queries and complaints about the inability to contact Schipholtickets. We explain what you can do if you booked a flight through this travel agent that was cancelled due to coronavirus and you are unable to...