Were you sent a product without ordering it? If you receive products that you have not ordered or requested, this concerns an unsolicited shipment. You may keep the shipment without any obligation to pay. Sometimes companies try to intimidate you into paying their invoice. Do not let them intimidate you! Send the company an email or letter denying that you concluded a purchase contract. You can use our template letter for this purpose.
Download the template letter
The template letter ‘Unsolicited goods - denial of constitution of an agreement’ of the European Consumer Centre can be downloaded in two languages. Free of charge!