Speculative applications
Would you like to work at the ECC but don't see any open positions? Then feel free to send a speculative application to communicatie@eccnederland.nl. We have hired passionate colleagues this way before. Are you a student looking to conduct research in our field? We likely have an exciting and valuable internship opportunity for you as well. Let us know what you'd like to research, and maybe we'll see you soon at our office in the vibrant city of Utrecht.
About the ECC
The European Consumer Centre (ECC) was established to give consumers in all EU countries greater confidence in the European market. The ECC does this by giving free legal advice in response to queries, and providing assistance in complaints following purchases from businesses abroad. The ECC is based within the head office of the Juridisch Loket in Utrecht. The Juridisch Loket, the parent organisation of the Dutch ECC, is the independent public legal service provider that actively contributes to a just society.
About the team
Our team currently consists of seven lawyers, a marketing and communications advisor, a marketing and communications officer, and a manager. Together, we ensure consumers are well-informed about their rights in the EU and that they get what they are entitled to. The team is typified by its people-oriented character and collegiality. We also work closely with colleagues abroad.
What does the work more or less involve?
What does the work more or less involve?
We have prepared a profile of our roles and who we are seeking to give you an idea of the various tasks and colleagues in our organisation:
As a Legal Advisor, you help consumers resolve cross-border problems. You inform and advise consumers about their legal rights and mediate between consumers and foreign businesses when they cannot resolve the matter together. You work closely with colleagues from other EU countries to reach a solution. A good command of the English language is therefore a must.
Your profile:
- you have a legal qualification at higher professional education or university level
- you have knowledge of and/or an affinity with consumer rights
- you possess excellent verbal and written communication skills
- you have a good command of the English language
- you are customer-oriented
- you are able to act quickly
- you are meticulous, decisive and independent
#legal-advisor
As a Junior Legal Advisor, you support the Lawyers in their daily activities. You also provide (legal) information and advice to consumers independently, both on the telephone and in writing. You deal with queries about cross-border themes such as passenger rights and internet purchases. You are meticulous in your research and advice. Your provide practical administrative support and are able to act as a back-up for colleagues in the team.
You also provide communications support such as webcare and the monitoring of current events in the field of consumer rights. As a professional service provider in a small team, you work collaboratively and have a proactive approach.
Your profile
- a legal qualification at higher professional education level or senior secondary vocational education level plus work experience
- demonstrable knowledge of consumer rights
- excellent verbal and written communication skills
- English is an requirement
- customer-oriented
- the ability to act quickly
- meticulous, decisive and flexible
#junior-legal-advisor
As a Communications Officer for the European Consumer Centre, you make legal subjects accessible to consumers. Information about consumer rights in respect of cross-border purchases, for example. Or about travel in Europe. And how consumers can assert their rights. You create practical content with tips, step-by-step plans and letter templates for our website and social media channels. You find or produce suitable visuals for these. You maintain contact with colleagues abroad and with journalists, and actively seek ways of achieving publicity for the ECC.
You conduct research into - and make proposals for - the improvement of our online communication (channels) and tools. For example, you research the online (search) habits of consumers to improve the findability (SEO) and usability of the website. You immerse yourself in the latest digital trends and look at how these can be implemented.
Your profile
- as a minimum, you have a higher professional education qualification in marketing, design, communications, or another related discipline, or you have relevant experience
- you are an enthusiastic go-getter
- you are creative and you have a good eye for design
- you are proficient in Adobe programmes such as Photoshop and InDesign
- you write clearly and concisely for online, social media, and video
- you speak and write English well.
- you are a positivity guru. Limitations? According to you, they don't exist.
#communications-officer