Return vignette to reduce return of used items

Return vignette

A return vignette is a special sticker or tag with a label that the seller attaches to clothing or shoes in a visible place. As soon as you remove the tag with the label, it can no longer be reattached. Due to the special adhesive used, the sticker will not stick to the item after it is removed. 

The idea behind the return vignette is that you keep the items once you remove the return vignette. This is more sustainable and better for the environment, as delivery drivers will have to drive back and forth less often and sellers won’t have to throw away items.

Trial

Several online stores and Thuiswinkel.org are currently testing whether the return vignette can help combat buyers returning (used) items. The parties involved in the trial will assess the results later this year.

Here’s how it works

When you remove the return vignette from an item, the seller will assume that the item has been used, because you do not need to remove the vignette to try on or make a decision about an item. According to the seller, items are worth less after the return vignette has been removed, and the buyer will have to pay compensation. How much you have to pay depends on other signs of use. 

It is understandable for sellers to charge something if you return used items. In some cases, people even return items that are still caked in mud! Sellers can often no longer resell those items, costing them a lot of money. And it’s not exactly sustainable either.

Consumer rights

If you buy something online, you are usually entitled to a 14-day cooling-off period after you receive your order. During this period, you may return your order or let the seller know that you are returning it, giving you the chance to look over the items at home and see if you like them. If you don’t like your items, return them to the e-retailer unused. 

If you do more than necessary to try on your items, such as wearing the clothes on a night out and returning them later, the seller may charge you, because the items have become less valuable. 

Report to the ACM

If you removed the return vignette from an item and believe that the seller was not right to charge you extra, please file a report with the Netherlands Authority for Consumers and Markets (ACM). If the ACM receives multiple reports about a seller, it may launch an investigation, as well as issuing a warning or imposing a fine.   

Help from the ECC

If you have a grievance against a business from another EU country, Norway or Iceland about a return vignette, please contact our lawyers. They will provide advice and mediate between you and the foreign business. Our assistance is free.