Parent company of vliegtickets.nl declared bankrupt

Once you have received your flight ticket, you can do the following:

• Please contact the airline to check the status of your flight.
• Check with the airline whether your contact details are available. This way the airline can keep you informed of any changes.
• Do you want to change your flight? You can also contact the airline.

#airline-ticket-received

Please contact the designated insolvency practitioner mr D.J. van Dongen (De Vos & Partners lawyers) via crediteuren.otravo@devos.nl if you have not yet received your flight ticket.

Schipholtickets.com

Did you book your flight ticket through Schipholtickets.com? Then submit your claim to:

Moore Restructuring and Insolvency Management SLP
Paseo De La Castellana 143, 7º
28046 Madrid
España
Email address: @email.

Provide a short description in English detailing why you are entitled to receive a payment. Be sure to add your booking confirmation and proof of payment. 

Waiting times

Bear in mind that consumers are last in line to get their money back when submitting claims to the insolvency practitioner. The chance of you getting your money back (in full) is therefore remote. It could also take months for the insolvency practitioner to respond. 

#airline-ticket-not-received

The airline is responsible for carrying out the flight and for any refunds in the event the flight is cancelled. The airline may not refer you back to Otravo for a refund.

Chargeback

Travellers who paid for their flight tickets by credit card and do not receive a flight ticket can contact the credit card company to dispute the payment. Disputing a payment means the credit card company can reverse the payment if you do not get what you paid for. This way, you might still get your money back.

Guarantee fund

If you book a flight ticket via a booking site or directly with an airline and one of the parties goes bankrupt, you cannot appeal to a guarantee fund. There is no guarantee fund for flight tickets in the Netherlands yet.

#refund