Legal assistance for Ukrainian consumers in the EU
Have you fled Ukraine because of the war or are you involved in helping Ukrainian refugees? Ukrainian refugees in the EU have access to certain EU services and networks. The European Consumer Centres Network, too, likes to help out wherever possible. On the ECC-Net website you will therefore find a collection of the main legal consumer information that may be important to Ukrainian refugees arriving in the EU. The factsheets are available in English and in Ukrainian.
ECC-Net and other useful European organisations
This factsheet includes information on:
- What is ECC-Net?
- What help can European Consumer Centres provide?
- Other useful European organisations and websites
View in English or download the pdf in Ukrainian.
Accommodation in the EU
This factsheet includes information on:
- Short-term accommodation (hotels, hostels)
- Long-term accommodation (tenancy agreements)
Download the pdf in English or in Ukrainian.
Mobile phone service in the EU
This factsheet includes information on:
- Registering for a SIM card
- Tips on how to choose a mobile phone service provider
Download the pdf in English or in Ukrainian.
Right to a basic bank account in the EU
This factsheet includes information on:
- How to open a bank account
- What can you do with a bank account?
Download the pdf in English or in Ukrainian.
Passenger rights in the EU (general and air travel)
This factsheet includes information on:
- Rights for air passengers (cancellation, delays, denied boarding, luggage issues)
- Rights for air passengers with disabilities or reduced mobility
Download the pdf in English or in Ukrainian.
Passenger rights (trains, coaches and boats)
This factsheet includes information on:
- Rail, bus and water transport (e.g. ferries)
- Refunds and re-routing
Download the pdf in English or in Ukrainian.
Renting a car in the EU
This factsheet includes information on:
- International driving licences
- Paying with a credit or debit card
- Deposits and insurance
- Cancellations
Download the pdf in English or in Ukrainian.
Legal and commercial guarantees
This factsheet includes information on:
- Buying goods in the EU
- Non-conformity (faulty products, misdescription)
- Guarantees
- Refunds and repairs
Download the pdf in English or in Ukrainian.
Cancellation rights (cooling-off period)
This factsheet includes information on:
- Returning purchased goods
- Trader information requirements