The Harms family bought six tickets using the booking website www.opodo.de for a flight from Hamburg (Germany) to Faro (Portugal). The flight would have been operated by Vueling Airlines. The total amount the family paid Opodo was € 1,108.88. The amount that Opodo paid Vueling was € 1,031.88. € 77 mediation costs were charged to the family.
Refunds for cancelled flights
Vueling’s flight was cancelled and the family requested a refund for the total amount that was paid to Opodo. However, Vueling was only willing to reimburse the amount they had received from Opodo. The remaining € 77 was not part of the ticket price according to Vueling. Who has the right of it?
Statement of the European Court of Justice
The European Court of Justice ruled that an airline, in the event of flight cancellation, has to either pay the passenger the amount that the ticket was bought for or offer an alternative flight. The amount of money to be reimbursed to the passenger includes the commission collected by the intermediary, unless this commission was set without the knowledge of the airline.
Read the complete statement C-601/17 on the website of the European Course of Justice.