We've received your complaint

We received your complaint and we are working on it. You will receive a confirmation by email within a few minutes.

Relax. We do all the work!

We've received your complaint. Sit back and relax. We will take care of it for you. This is what you can expect from us:

  • Confirmation email
    Within a few minutes, you will receive a confirmation email with a reference number. Keep the confirmation email! You will need the reference number if you contact us.
  • Assessing your complaint 
    While you have peace of mind, a legal specialist will get started with your complaint. Legal stuff that we don’t want to bore you with.
  • Response
    After sending your complaint, it may take at least 3 weeks before you receive a response. We need this time to assess your complaint and build a case file, if applicable.
  • Mediation 
    The mediation procedure starts. If we are unable to mediate regarding this complaint, the legal specialist will give you advice about your alternatives. At least we can help you understand the options!