We've received your question
We received your message and we are working on it. You will receive a confirmation by email within a few minutes.
Relax. We do all the work!
We received your question. Sit back and relax. We will take care of it for you. This is what you can you expect from us:
- Confirmation email
Within a few minutes, you will receive a confirmation email with a reference number that links to your question. Keep the confirmation email! You will need the reference number if you contact us. - Answering the question
While you have peace of mind, a legal specialist will get started with your issue. - Response
After sending your message, it may take 3 weeks before you receive a response. We need this time to prepare a thorough response to your question. Questions are processed in order of receipt.
You have nothing to lose asking free legal advice from the European Consumer Centre.
Page last updated on:24-02-2026