Consumer news

ECC Netherlands and ODR contact point not available by phone, coronavirus, COVID-19

The measures announced by the Dutch government to gain control of the coronavirus (COVID-19), also has implications for the way ...

Complaint about Schipholtickets? This is what you can do! - ECC Netherlands

The ECC is being inundated with queries and complaints about the inability to contact Schipholtickets. We explain what you can ...

Corona vouchers and administrative charges: what you need to know! ECC Netherlands

Businesses that offer vouchers during the corona crisis are not allowed to disadvantage you if you opt for a refund ...

The mystery box: a box full of surprises or disappointments? ECC Netherlands

Those who like to be surprised, can order a mystery box online from different providers. That is a box full ...