Online shopping, ECC Netherlands

Online shopping

Consumers are increasingly buying online from foreign stores in the European Union and beyond. Since the new geoblocking rules it is even possible for you to compare prices throughout the whole EU and to make online purchases wherever you want. One internal market without borders and the same rules as protecting you as a consumer.

Are you obliged to pay for unsolicited goods? Do you know your rights regarding the return of an online purchase? Or do you have a complaint about a product of service from a foreign entrepreneur?

The European Consumer Center provides you with free legal advice about online purchases and mediates when you have a conflict with an entrepreneur in a different EU country, Norway or Iceland. Here you will find information, tips and sample letters that helps you to move forward.

What are the rules?

Unsolicited goods

Received a product that you did not ask for? The seller cannot demand payments from you.

Distance Selling Regulations

Know the rules that protect you when shopping online.

Cooling-off period

Online purchase, changed your mind? You are entitled to a 14-day cooling-off period.

Geo-blocking

Unable to make use of price advantages in online shops due to your location? Not okay!

Safe online shopping

Do you recognize the difference between a reliable and fake online shop? Shop safe online.

Dropshipping

What is dropshipping? How does it work and what to look out for? Check it here!

Credit card

Learn more about the advantages of paying by credit card and using chargeback procedures.