Online shopping
Consumers are increasingly buying online from foreign stores in the European Union and beyond. Since the new geoblocking rules it is even possible for you to compare prices throughout the whole EU and to make online purchases wherever you want. One internal market without borders and the same rules as protecting you as a consumer.
Are you obliged to pay for unsolicited goods? Do you know your rights regarding the return of an online purchase? Or do you have a complaint about a product of service from a foreign entrepreneur?
The European Consumer Center provides you with free legal advice about online purchases and mediates when you have a conflict with an entrepreneur in a different EU country, Norway or Iceland. Here you will find information, tips and sample letters that helps you to move forward.